Analyst

Title : Analyst – EE-Identity Access Management

Location: RMZ Ecoworld, Bangalore

Role Type: Permanent, Full-time

Shift Schedule: Rotational & Flexible support

• An innovative, flexible and collaborative work environment
• Join a team of diverse professionals to keep the bank safe for our customers and our people.
• Utilize your experience and expertise to uplift and successfully deliver customer value at pace.

Core Role Description:

As an Analyst, your role is to Accurate processing of UAM requests, assist in Creation, Amendment & Deletion of user ID’s on ANZ’s banking systems to ANZ staff per HR records

Long Description

• Ensure Access control is automated, systematic and transparent by performing administrative tasks and implementing processes.
• Target Service Level Agreements (SLAs) are consistently met.
• Improve customer focus in the manner in which queries are handled and responded resulting in improved customer feedback.
• Consistently engage with the customer and assist the CSL/CL in meeting or exceeding customer expectations.
• Effective resolution of all queries/customer complaints to avoid recurrence and perform RCA whenever required.
• Managing Documentation associated to IAM Functions & regular updates of these documents.
• Scheduling stakeholder’s meetings & proactively address/facilitate issue and re-addressable of issues.
• Work tasks consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors

What will you bring?

• Process knowledge on IAM & administration principles.
• Tertiary qualification in Information Technology or a related discipline.
• Customer Focus and effective time management.
• Strong analytical skills, problem solving capability and decision making ability.
• Well-developed verbal and written communication skills.
• Ability to work autonomously as well as collaborate with others.

You will also have the following specialized skills:

• An understanding of user access administration principles.
• An understanding of Administration skills on any one of the mentioned platforms: Windows, Mainframe (ACF2/RACF), UNIX, AS400, Tandem.
• Knowledge on ITIL Foundation, Service Now & IIQ SailPoint

Job Posting End Date

11/02/2022