AML & Sanctions Processing Specialist

Would you like to help us in creating a better society? We are now looking for a Specialist with a driver mentality to help us combat fraud. You will be a part a Fraud Management and create great customer experience together with your colleagues by investigating potential fraud cases and potential reimbursement. Within Fraud Management we cooperate with several internal and external stakeholders across the business and product areas, always with the customer in focus.

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About This Opportunity

Welcome to the Fraud Management team. We add value by protecting our customer in the fraud area and by “easing the pain” when they are exposed to fraud. As the Specialist in Nordea – Fraud Management, you’ll play a valuable role in not only taking care of our customer but also by contributing to awareness activities and preventive actions in the fraud area.

What You’ll Be Doing

• Register incoming customer claims
• Analyse patterns and investigate the liability of the claims, take decision and contact customers
• Ensure a well-functioning feedback loop to other sections in the Fraud area to mitigate fraud and decrease the risks
• Identify and drive improvement areas within own organisation and bring them forward to develop our processes
• Proactively take on the responsibility to support the goal of creating great customer experiences in every relationship and delivery

You’ll join a highly motivated and driven team that combats fraud every day by showing passion and having our customers in mind, collaborating together and supporting each other, in order to be able to work in an efficient way creating value not only for our customers, but also for Nordea and the society.

The role is based in Stockholm, Sweden.

Who You Are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

To Succeed In This Role, We Believe That You

• Have good knowledge around Visa/MC Rules and regulations around disputes and fraud
• Are self-going and passionated about contributing to the value chain by acting with the customers in mind in all processes
• Have a strong drive and a can-do attitude, are confident and willing to deal with new tasks and situations
• Have an interest in the legal-/compliance area
• Are energized by supporting colleagues and providing good service to our customers

Your Experience And Background

• You have analytical skills and an interest for details, but at the same time you are able to see patterns and use the holistic perspective
• You have a good balance between delivery and quality
• Previous experience within financial crime or cards area is an advantage
• You speak and write English fluently (professional level)

If this sounds like you, get in touch!

Next steps

Submit your application no later than 13/03/2022. Interviews will be held on an ongoing basis. For more information, you’re welcome to contact Giota Björklund at [email protected].

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.