AML/KYC Specialist

The Chase UK Consumer and Community Banking FinCrime Operations Team is looking for a highly motivated individual to support the KYC and LOB Escalation review process as an AML / KYC Specialist

Do you want to work every-day in a dynamic, fast paced, customer and colleague centric environment? Are you customer obsessed and have a desire to support customers with their financial needs? Are you passionate about self-development and learning new skills? Do you have the drive and enthusiasm to communicate with our customers both verbally and written using various channels? Are you focused on ‘getting it right first time’ for customers? Can you think ‘outside of the box’ and enjoy problem resolution? If you’ve answered yes to the above and want a new challenge then we want you!

JP Morgan Chase, is a leading provider of traditional and digital financial services worldwide, we are actively seeking colleagues to join our team and help us shape the future of banking for our customers. If you are successful we want you to bring your best self to work each day, be encouraged, developed, customer obsessed, have a great personality and most of all care to have the ability to provide a WOW service in a culture built for success..

Here at our Edinburgh Park Centre, we are providing a 24/7 operation and looking to support our customers and colleagues 365 days a year.

We are looking for amazing, customer obsessed colleagues in our Edinburgh Servicing and Operations team.

The FinCrime Analyst will be responsible for the timely review of JP Morgan Chase UK Banking customers identified as needing KYC due diligence and/or AML/KYC LOB Escalations. The reviews require the KYC Analyst to critically analyse customer profiles to make a risk decision, based upon KYC/AML standards. The KYC Analyst will write reviews, using their ability to critically think and evaluate information, documenting their analysis and determining if the customer meets KYC standards. Emphasis of this role is placed on critical thinking, accuracy, and ability to identify, assess, and justify risk review decisions and whilst exhibiting the highest standards of customer service to our line of business partners and customers.

What you need to be successful in this role;

• Have 100% positivity and energy
• Have excellent communication skills, both written and verbal
• Be empathetic and a problem solver
• Be a Change Champion for processes and products for colleagues and customers
• Be comfortable with ambiguity, resilient with a growth mind-set
• Be a multitasker – you can connect and maintain engagement with customers, whilst researching and resolving issues
• Be a critical thinker – with the ability to establish root causes and champion change
• Can make decisions autonomously – knowing when to consult with Leaders and others on more complex issues when required
• Ability to identify and escalate controls risks
• Can operate effectively in a virtual team working environment
• Be Customer obsessed – a passion to deliver first class service is intrinsic for you!
• Be a Team Player and Brand Advocate
• Have a passion to learn and self-develop

Essential Experience For This Role

• Banking/Financial experience – UK Banking Risk/Fraud experience preferred
• Experience in a KYC role – Analyse transaction activity against KYC standards
• Experience with Anti-Money Laundering / Know Your Customer policies & procedures
• Utilise all available tools to verify consumer purpose and legitimacy
• Accurately document the research and analysis conclusion to KYC standards
• Use own judgement – knowing when to escalate customers who do not meet KYC standards
• Ability to effectively partner with all levels of management
• Ability to drive change and get results – with a strong attention to detail and accuracy
• Ability to leverage and act on reporting to make inventory management decisions
• Ability to research and understand consumer transactions using various customer platforms
• Demonstrates ability to identify, analyse, plan, prioritise, and problem solve, providing and executing viable solutions
• Demonstrate an Independent decision-making ability, and strong analytical skills
• Ability to identify risk and provide process improvement suggestions
• Ability to manage a heavy workload in various stages of completion with minimal supervision
• Digitally Savvy across different medians

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.