American Language Center (ALC) Program Manager

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

Under the direct supervision and guidance of the S. Manager for Partnerships and Grants, the American Language Center (ALC) Program Manager manages the administrative, program and technical operations of this U.S. State Department-funded project that includes oversight of and support for the English language and cultural activities of four ALCs managed by local partners in four cities (Ma’an, Mafraq, Irbid, and East Amman). S/He leads communication, planning, quality management, and overall implementation of the program, coordinating closely with language program implementers in the development of annual English language courses and cultural and marketing activities. S/He will conduct field visits to the language centers in Jordan on a regular basis for support, quality assurance, and monitoring and evaluation. S/He will supervise the Programs S. Officer and will coordinate closely with U.S. Department of State counterparts.

RESPONSIBILITIES

Main Duties

• Oversees all aspects of the program, ensuring that program objectives are met
• Supports partners in developing detailed and robust plans for language course schedules, marketing and social media plans, cultural activities and promoting administrative and financial capacity-building
• Coordinates with implementing partners, Amideast team members, and donor stakeholders in recruitment, training and quality management of program teachers, trainers and facilitators
• Provides technical and administrative guidance to program partners, staff and teachers, where relevant and applicable
• Coordinates classroom monitoring, training and implementation of cultural curriculum with instructors
• Oversees and coordinates quality assurance activities, including program and curricula reviews, assessment reviews, student achievement tracking, and timely reporting to the donor
• Oversees development of up-to-date content for American cultural components, to include online materials and support to instructors, offering training where necessary
• Collaborates closely with other Amideast departments, including regional experts, for support as needed
• Prepares reports and annual plans, as required by donor
• Demonstrates professional behavior at all times
• Directly supervises the ALC Program S. Officer and coordinates closely with other Amideast staff providing program support, including technical experts based in Jordan, elsewhere in the MENA, and the U.S.
• Demonstrates flexibility and willingness to comply fully with Amideast requirements
• Reviews program financial performance and adjust indicators as necessary in coordination with Finance and the country director
• Other tasks as requested by supervisor or that arise during the course of program implementation

QUALIFICATIONS AND SKILLS

• Minimum of a bachelor’s degree in a relevant field of study
• Minimum of 9 years’ experience in English language teaching experience, including 4 years of supervisory/management position coordinating English language programs and supervising and/or training teachers
• Extensive knowledge of English language teaching methods, approaches, and materials
• Strong understanding of financial management, budgeting, and donor reporting
• Experience in curriculum development and assessment planning preferred
• Extensive understanding of life and culture in the United States
• Excellent written and oral communication skills
• Extensive knowledge of current trends in ESL/EFL and ESP
• Proficiency in English is C2 and above(CEFR Level Alignment)
• Native proficiency in Arabic
• Knowledge of Jordanian society, including interests and needs of target communities
• Advanced computer literacy in MS Office
• Must possess advanced interpersonal skills such as strategic thinking, time management, prioritizing responsibilities, problem-solving, cross-cultural understanding, conflict resolution, and excellent oral and written communication
• Ability to work under pressure and meet short deadlines
• Presenting an approachable and professional demeanor
• Service-oriented: Actively looking for ways to help people
• A self-starter, positive work attitude and a team player
• Respects and exercises confidentiality
• Dependable and professional

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).

• Computer (laptop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 50% business travel inside Jordan may be needed to support the Program as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.