Agency Contracts Officer

Are you an experienced Housing Officer or Supported Housing Officer passionate to make a difference? You might be experienced in Contract Management, Legal or Audit work and looking to apply your skills in an exciting rare operational role. Perhaps you are looking to expand your experience or combine your housing and customer service skills with contract management. Does the opportunity to work in partnership with our specialist supported housing partners to deliver housing to some of the most vulnerable in London, interests you?

Main Responsibility

The Agency Managed Team in Temporary and Supported Housing work in partnership with 29 specialist partners which we refer to as Managing Agents. These Agents provide on our behalf a range of supported housing to residents who need support as a result of being homeless, suffering mental health, are fleeing domestic violence and a range of other reasons.

As an Agency Contracts Officer you will:

• Oversee and manage NHG’s partnership with a selection of our Agents.
• Your priority will be to ensure that our partners are delivering the high standards of housing services that NHG expect whilst also:
• Ensuring that NHG delivers a good quality repairs service and that we are providing good quality safe housing.
• You will utilise your skills in contract management and build excellent relationships with our Agents, Local Authority Commissioners and internal departments to ensure the best outcomes for our customers.

If you are looking for job satisfaction and want to feel part of providing some very special services which support some of the most vulnerable people in London, then this is a great opportunity for you!

Following successfully passing probation, there is opportunity to progress to a Level 2 position within this role which offers a salary of £38,658 – £42,953 (FTE).

The Ideal Candidate

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You’ll take pride in taking ownership of challenges and solving problems. You will use your expertise in housing management, contract management and people skills to ensure our customers are living in good quality homes. You will work with our Managing Agent partners to deliver excellent housing services on our behalf. You will be able to demonstrate or be willing to develop the following skills/experience:

• knowledge of the supported housing sector and housing management processes at a large Housing Association/Registered Provider.
• An understanding of what excellent Housing Management looks like both in terms of policy/procedure and in practice.
• A strong understanding of management agreements and experience of using them either as the landlord or Managing Agent.
• An understanding of customer needs in supported housing and the impacts on housing management.
• Experience of managing conflict between stakeholders
• Building professional relationships both internally and with External Stakeholders.
• Excellent communicator.
• Strong numeracy skills.
• Able to work flexibly, managing deadlines and competing priorities.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Benefits

In return we offer:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay – we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans: season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme 
• Life Assurance x 4 annual salary

How To Apply

• Applications close at 23:59 on Sunday 11th February 2024
• Interviews will be held Wednesday 21st February 2024 which will include a written assessment.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via [email protected] to discuss your requirements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS)

About The Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit:

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit