Aftersales Administrator

Interamericana Trading Corporation is seeking to recruit an Aftersales Administrator to assist with the day-to-day operations of the Aftersales Department. The successful candidate will work closely with the Technical Trainers and will be responsible for delivering a high level of service to our customers. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with internal, manufacturer and distributor operating systems to support dealers.
• Collect information & compiles manufacturer and dealer reports.
• Ensures efficient communication throughout dealer and manufacturers’ networks.
• Monitors service processes and procedures to ensure a high level of service is provided to all parties.
• Reviews manufacturer and dealer performance to assist with improvements.
• Administers programs to ensure dealers’ compliance with manufacturers’ policy and procedures.
• Understands all manufacturer parts and service systems to support dealer’s requests.
• Establishes and maintains good working relationships with dealer personnel.

EDUCATION, EXPERIENCE & REQUIRED SKILLS

• A Bachelor’s degree in a related field would be an asset
• A minimum of three (3) years’ experience in an automotive service industry
• High level of enthusiasm, professionalism and ethical standards
• Proficiency in the use of Microsoft Office software
• Exceptional oral and written communication skills
• Strong interpersonal and customer service skills
• Strong organisational and administrative skills
• Ability to multitask in a fast paced environment
• A roll-up-your-sleeves attitude, sense of empathy, and passion for your work are essential in this role