Advisor II – Employee Experience, Country & Regional Focus

Job Title: Advisor II – Employee Experience, Country Program & Regional Focus
Reports to: Director, Global People Resources – Regional Experience
Department: 728. Employee Engagement within Global People Resources (GPR)
Location: Open to international telecommuting

About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
As a global organization, that has grown significantly in size over the past decade, CRS is now comprised of almost 7,000 people from over 100 countries in seven (7) regions who collaborate to catalyze transformational change. Four Strategic Approaches that will enable the agency to achieve the have been identified. One key Strategic Approach is to build a more agile, innovative, and impactful organization. The Global Employee Experience Center of Excellence (CoE) within the Global People Resources (GPR) team is integral to shaping this more agile, innovative and impactful agency. The Employee Experience CoE aims to understand and improve how staff experience their journey with CRS and create a consistent, positive, high-quality, experience of Global People Resources/HR service and support for every employee in each location.
Job Summary:
The Advisor II plays a key role in ensuring the consistent, positive, high-quality implementation of CRS’ Global People Resources (GPR) Human Resources (HR) programs and approaches globally. Your meaningfully contributions to effectively operationalizing GPR initiatives and strategies in Country Programs (CPs), will support our colleagues as collectively we work to support CRS mission. You will facilitate learning and feedback between Country Program and Regional users of GPR tools and guidance and the respective GPR Center of Excellence (CoE) that developed the approach es. You will support effective coordination of rollouts and information requests from CoEs to Regions and CPs. You will provide targeted HR support to CPs and Regions, in-person or remote, to fill identified gaps, advance capacity-strengthening efforts, or meet emerging and/or elevated needs.
Roles and Key Responsibilities:

• Liaise with GRP CoEs and regions to inform and support the sequencing and delivery of GPR CoE information requests and rollouts for regions and region’s timely, thorough responses.
• Periodically coordinate the reciprocation of region and CoE’s priorities: quarterly and annual.

• Continually review and recommend how GPR and regions may achieve greater alignment.

• Solicit CP/regional feedback regarding GPR/HR tools, policies, approaches, resources, and new initiatives and share CP/regional assessments with CoEs in order to develop/strengthen GPR resources, policies, and initiatives

• Capture feedback from users of GPR tools and resources, including adaptations unique to a specific location, and share with CoEs to foster continuous improvement and ensure awareness alternations required for particular contexts.

• Deliver practical hands-on support, technical trainings, and/or management of special projects for as needed. Areas of support may include any aspect of HR, i.e.: talent acquisition/recruitment, performance management, talent development, employee relations, staff engagement, staff care and wellbeing, workforce development, Respect, Equity, Diversity and Inclusion (REDI), total rewards/compensation and benefits, and orientation/onboarding. HR support may be offered in-person or remotely, as deemed most appropriate based on the circumstances.

• Provide temporary, high-quality HR coverage for Country Programs or regions as needed.

Basic Qualifications

• Bachelor’s degree in HR Management, Business Administration or Organizational Development, or related field or equivalent experience.
• Minimum of five years work experience in HR, with strong knowledge of HR best practices and standards. At least three years with an international organization. Additional education may substitute for some experience.

Required Languages – English. French, Spanish and/or Arabic is a plus
Travel – Must be willing and able to travel up to 45% internationally.

Preferred Qualifications

• Knowledge of context of a country in which CRS has a presence, strongly preferred
• Experience implementing and supporting diversity, equity and inclusion (DEI) in the workplace
• Experience with and demonstrated ability to analyze, interpret and advise on employment laws, regulations, policies, principles, concepts, and practices for various countries.
• Experience in HR project management and change management.
• Demonstrated success as an HR professional in humanitarian sector, emergency response, conflict zones.
• Master’s degree strongly preferred.

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.