Adult Intake Specialist

JOB OVERVIEW:

In an effort to support newly arrived refugees and immigrants in starting their lives successfully in the U.S., the IRC’s Education and Learning Department provides free English The Intake Specialist will work with clients individually to complete enrollment documents, discuss goals, and administer a formal proficiency level assessment. Year-round classes operate with rolling enrollment, and the Intake Specialist orients and places new students into classes on a weekly basis. Classes are multi-level, meaning multiple levels will be represented within a single class.

MAJOR RESPONSIBILITIES:

• Conduct comprehensive intake and assessments of client needs; develop, implement, monitor, and evaluate individualized service plans with each client. Link each client with appropriate community supports to ensure their progress towards the individualized service plan
• Compile data, perform data entry, and assemble information for comprehensive reports or forms.
• Complete required reporting for group and/or individual classes.
• Conduct community-based outreach/educational activities to create awareness about the ESL program and its services.
• Research and analyze client populations trends and emerging needs. Evaluate and work with program leadership to modify program responses to address identified needs.
• Assist in the identification and development of resources (volunteers, in-kind donations) necessary to ensure successful program performance, including the preparation of proposals.
• Assist in developing program policies and procedures to ensure effective and efficient delivery of services and use of resources. Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners. Participate in appropriate community collaborations
• Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements, COA standards, and agency quality assurance standards.
• Empower clients towards cultural acquisition and integration into the new community. Perform comprehensive assessment on each student to established quality assurance including pre-test and post- tests.

JOB REQUIREMENTS:

• Bachelor’s degree required; Master’s degree or TESOL certificate preferred
• Experience teaching English to adults from culturally diverse backgrounds using culturally responsive strategies
• Previous experience working with refugees or immigrants preferred;
• Fluency in English, both spoken and written, is required;
• Second language proficiency in relevant language highly desirable (including Arabic, Farsi, Dari, Pashto, Spanish, Russian, and French)
• Detail oriented with excellent organizational skills, ability to multi-task and complete work in a fast-paced environment;
• Excellent verbal and written communication skills
• Effective, professional presentation skills;
• Proficient in general office software programs, e.g., MS Office suite, especially Microsoft Excel, email, internet applications and relational databases (familiarity with Efforts to Outcomes particularly valuable);
• Proven ability to work as a team member in a cross-cultural environment; and,
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area preferred.

WORKING ENVIRONMENT:

• Standard office work environment combined with considerable time in the field and in neighborhoods where clients live and work.
• Travel in and around Dallas/Ft. Worth to facilitate service delivery, build community relationships and represent the IRC with community partners.
• Hours outside of typical office hours required at times.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.