Administrator (Member Support), WRITERS’ GUILD OF GREAT BRITAIN

The Writers’ Guild of Great Britain (WGGB) is a trade union representing professional writers in TV, film, theatre, radio, books, comedy, poetry, animation, and videogames. We are seeking a skilled administrator who can multi-task and problem solve, to join our small, friendly team. The key area of responsibility is membership support and the postholder will be the first point of call for all members/non-members. They will need to be a “people person” able to deal with a range of enquiries in a friendly manner. Experience of cloud-based IT and database systems is needed as is an interest in the creative industries and an inquiring mind.

Main Duties & Responsibilities

Membership

• Maintenance of the WGGB membership systems; including the processing of membership applications and renewals and helping members to keep their membership up to date.
• Processing and recording subscriptions and donations paid via direct debit, card payments, cheques, etc.
• Advising on all aspects of WGGB membership to both members and non-members.
• Undertaking research and analysis as required, including monthly membership and retention reports.
• Distributing membership information/cards/packs.
• Ensuring the WGGB membership systems are as efficient as possible and supporting other staff members in their use of those systems.
• Producing and maintaining ‘how to guides’ on the WGGBs administrative systems.
• Assisting and supporting the organising team, where necessary in recruitment/events.

Communications 

• The selection and editing of listings for inclusion into the weekly e-bulletin.
• Supporting the production of the weekly e-bulletin and other key communications.
• Maintaining data integrity between the website, membership, and e-bulletin databases.
• Assisting the communications manager and e-bulletin editor where necessary.

General

• Dealing with queries from members, agents, employers, and others both quickly and courteously.
• Assisting in the administration of committees and working parties, including distribution of minutes/reports, maintenance of registers, etc., and to attend meetings of committees, working parties etc. as required.
• Working closely with other team members to ensure accurate information flow and maximisation of staffing resources.
• Upkeep of office supplies.
• Maintaining and sourcing external contacts/suppliers to ensure that the office services are maintained.
• Attending key WGGB events as required, which may involve occasional evening work (time off in lieu will be given).
• To undertake all duties with due regard to the policies of the union, including but not limited to, Equal Opportunities and Health & Safety.
• To maintain the confidentiality of information and abide by the provisions of the Data Protection Act.

You may be required to undertake other tasks from time to time when reasonably instructed to do so by the Deputy General Secretary or General Secretary. Training will be provided as and when required.

Applicants must be educated to degree level and/or have a recognised qualification in business and administration. They must also have worked for 12 months in an office environment, ideally in a trade union or membership organisation.

To apply, please Click on the ‘Apply on website’ button or download the applicant pack below, fill in the application form and return via email to [email protected] putting the job title in the subject header.