Account Payables / Associate Contact Management – Finance (m/f/d)

As part of the ONEGLOBE initiative, we are looking for an Associate Contact Management (m/f/d) for the Finance function for our Global Transaction Center (GTC) at KWS Berlin GmbH in Berlin.

The Contact Management in the Global Transaction Center collaborates with the Lead of Service and Contact Management and the functional Finance heads and leads, handling internal and external customer inquiries in a professional, competent, and timely manner. If you are interested in working independently and in a service-oriented manner and have already proven that you are highly motivated, a team player and flexible, we look forward to meeting you soon.

This position is permanent and full-time.

Your Tasks

• Process and resolve Finance related requests of colleagues from different KWS Business Units in our ticketing system with a first-class customer service approach
• Monitor and coordinate the processing of tickets and support the Finance functions in achieving high quality processing of requests in accordance with defined service standards
• Support the ease of processing requests through text modules, best practice documentation and FAQs
• Act as a Subject Matter Expert to operate the ticketing system, create manuals and trainings
• Monitoring of KPIs to measure and control the processing of requests and initiate measures for continuous improvement

Your Profile

• You have already gained experience in customer service. If you have already worked in a shared service center and or gained experience in Accounts Payable – all the better.
• You are enthusiastic about quickly familiarizing yourself with new tasks and topics. You are proactive and take responsibility for a quick and thorough induction into your new role.
• Your “customers” are your colleagues at KWS, so it’s important to you that their inquiries and requests are answered quickly and to a high standard. You are not satisfied with the status quo and look for ways to do your job even better and more efficiently.
• You enjoy communicating and discussing with many different colleagues to find the best solutions. You always communicate openly, honestly and respectfully. You are not afraid of conflicts and deal with problems openly, seeing them as an opportunity to make problems transparent and find better solutions.
• You are fluent in English and in Portuguese, other languages are an advantage.

Our Offer

• We are an international team with diverse and cross-functional experience brought by open-minded people.
• The best of both worlds: KWS Berlin combines the security of a large, stable company with the passion of a start-up.
• We offer permanent contracts with 30 days of vacation, time accounts, flexible working hours, additional payments for vacations and Christmas, JobRad and/or financial support for local transport tickets.
• True to our motto Make yourself grow, we support the professional and personal development of our employees.

We are looking forward to your application using our online application system SuccessFactors! Please click the “Apply” button which you can find in the online ad.