Account Manager (multiple opportunities available) – REMOTE

**No sponsorship available for this role, now or in the future. Ideally, this RM will be located in either CST or PST (time zone).**

Overview

SmartBiz is on a mission to transform small business lending.

Our industry-defining marketplace enables small businesses to access the affordable capital they need to thrive, and banks the ability to efficiently meet the unique needs of their SMB customers. To date, SmartBiz has channeled over $8.6 billion of capital to over 235,000 small businesses across the country, and over 50% of loans on our platform have gone to women-owned, minority, or veteran businesses.

Account Manager – REMOTE

As an Account Manager you will be joining a growing team, some who have been on the team for 4+ years and others who joined as recently as last month. You will be an integral part of a team that awards ingenuity, hard work, and values personal growth. After two weeks of training, you will be managing a multi-million dollar portfolio of small business clients.

The title ���������Account Manager��������� is purposeful. It���������s about the relationship, not a transaction. You will be interacting with people, from hundreds of industries throughout the US. You will begin your journey at SmartBiz by meeting and engaging them. Listening and communication are characteristics you must already possess because it is critical that you understand your clients’ financing needs and help them work through the intricacies of the lending process. You will gather documentation, perform a basic cash flow analysis, educate small business customers on the financial products available for their specific business and situation, and ideally help them get to the next stage – and ultimately – funding.

(Multiple opportunities available for this role; entry-level (Bachelor���������s only) and associate/mid-level (Bachelor’s plus experience.)

How You Will Make An Impact:

• Represent the SmartBiz brand by buiwith a diverse customer base; build strong relationships via phone, email, chat, and within our online application
• Educate potential borrowers on the various benefits of obtaining funding through SmartBiz on and off-platform lenders, and be able and willing to explain basic financial terms in clear language
• Be extremely well versed on our products and sales processes, resulting in increased quarterly loans originated; your relationships should result in repeat business
• Utilize our unrivaled technology to help customers complete their small business loan applications
• Gather, review, evaluate, and verify financial documents, such as business and personal tax returns, income statements, balance sheets, bank statements, and credit reports, etc.
• Make educated decisions based on a simple analysis of the application on which path or product will be the best fit for the small business customer and, in some cases, facilitate the overall funding of the customer
• Work with the SmartBiz team to incorporate customer feedback into ongoing product and service enhancements
• Consistently achieve and exceed monthly origination goals

What We Are Looking For:

• Bachelor���������s degree or 2+ years of professional customer-facing experience in technology sales, fintech, finance, lending or similar
• Effective communicator who can quickly develop rapport and motivate customer action
• Independent thinker with proven ability to analyze data, make recommendations, and route customers to the right solutions
• A passion for becoming an authority in your field
• High level of intrinsic motivation, organization, and personal responsibility
• SBA experience is a plus, but not required

Opportunities & Benefits We Will Provide:

• Once you master the basics of our technology, processes, and lender qualifications you will have the opportunity to progress forward in the Relaip Manager, Sales role, or have the ability to further develop your credit and analysis skills, progressing into the Relationship Manager, Credit role, and ultimately close your portfolio of deals.
• Clear path to an IPO and an opportunity to help us through the journey to becoming a public company
• Opportunity to help redefine small business banking
• Competitive salary and equity in a fast-growing start-up
• 100% paid medical, dental, and vision benefits for you and your dependents
• 100% paid life and disability insurance
• 401k plan
• Work from anywhere in the United States; we’re a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you

More About SmartBiz:

• 50% + of the loans funded by our banks are for women-owned, minority, or veteran businesses
• American Banker’s Best Places to Work in Financial Technology in 2017, 2020, and 2021
• TechBullion named SmartBiz as one of the 5 Best Fintech Companies to Work For in 2019
• #313 on the Inc. 5000 list of fastest-growing private companies in the U.S. in 2018
• Named one of the Best Places to Work and one of the Bay Area���������s Fastest-Growing Private Companies by the San Francisco Business Times
• A+ rating with the Better Business Bureau and “excellent” by review websites TrustPilot, Consumer Affairs, and Google

The company has raised $47 million in venture funding. Investors include Venrock, Investor Growth Capital, and First Round Capital.

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SmartBiz Loans is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.

California residents can learn more about how we use your information by visiting https://sites.google.com/view/smartbizloans-employment-ccpa