BT
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About This Role
As a DR to the Senior Sales Manager of the CPS Leadership team, this role will be responsible for profitably retaining, developing and growing a portfolio of existing customer accounts.
This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be expected to develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner. You will own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication. You will also be responsible for retention of customer base against aggressive market competition, maximising the BT growth story and network benefits.
This role is accountable for the creation and development of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team. You will be expected to conduct customer meetings and engage in dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system.
You will be required to understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services. You will act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results, and be required to Continually learn about the industry and new products and services.
You’ll Have The Following Responsibilities
- Accountable for developing successful, sustainable and profitable long-term relationship with customers, this includes effective senior leadership team escalations where appropriate
- Accountable for developing a strong understanding of the customer’s requirements and transformational roadmap
- Ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.
- To use extensive knowledge of BT Products and services to deliver commercially sound complex customer solutions/ managed services whilst maintaining a positive experience for customers
- Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.
- Define, develop and own key customer relationships and customer contact strategy.
- Accountability for the New Sales elements of P&L of the account base including how budgets are aligned and used for resourcing to win new business with a high degree of autonomy with customer relationships whilst adhering to BT’s code of practice
- Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition
You’ll Have The Following Skills & Experience
- To profitably retain, develop and grow a portfolio of existing customer accounts. Achieve/exceed business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction
- Continuously develop growth pipeline
- Creation of an account/win plan for all re-sign and growth opportunities, demonstrating required actions and effective engagement of the virtual team
- Develop effective, multilayer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner
- Conduct customer meetings and dialogue which supports your retention and growth campaign, fronting all commercial & contractual activity, and accurately record all sales activity on the central CRM system
- Own the customer relationship on behalf of BT, enabling other teams to deliver service and products by working closely and being clear and open with communication
- Operate within published commercial and contractual guidelines, making effective use of escalation routes
- Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results
- Retention of customer base against aggressive market competition, maximising the BT growth story and network benefits
- Identify value added services opportunities to sell and grow revenue
- Translation of account plans into actionable steps for self and virtual team
- Understand and be able to sell the current a future benefit of the EE/BT network and all propositions and value-added services
- Continually learn about the industry and new products and services including a depth of knowledge across the competitor landscape
- Successful track record in delivering sales account across corporate accounts, with addressable spend over £1m.
Benefits
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:
- Competitive salary
- World-class training and development opportunities
- 25 days’ annual leave (not including bank holidays)
- Discounted broadband, mobile and TV packages
- Share option and pension scheme programmes
- Flexible benefits to fit around you
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How To Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Job function
Account management
Main location
UK & Ireland-United Kingdom-South Yorkshire-Sheffield
Other Locations
UK & Ireland-United Kingdom-Newcastle upon Tyne-Newcastle Upon Tyne, UK & Ireland-United Kingdom-West Yorkshire-Leeds
Schedule
Full-time
Working pattern
Standard
Salary
Competitive with great benefits
Closing date
Mar 3, 2022, 11:59:00 PM
To apply for this job please visit bt.taleo.net.