Binance
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
This role requires to work with BtoB Accounts across various time zones and locations (Europe, Emirates, Asia) and will act as the main point of contact in all matters relating to merchants concerns and needs for one of our most recent product.
Main Objectives
- Build and strengthen client relationships to achieve long-term partnerships
- Support and encourage merchants to optimize the use of our solution
- Maintain accurate merchant related records, keeping track of merchants results
- Work with other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell to merchants
Responsibilities
- Take inquiries and requests from merchants and address their needs
- Stay on top of accounts, making sure they’re receiving services that are within their tier and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to merchants and higher-ups within the organisation
- Identify upsell, and renewal opportunities
Requirements
- Professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills in English (another language is a plus)
- Good attention to detail and organisational skills
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Experience in crypto industry or payment solutions
Working at Binance
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
To apply for this job please visit jobs.lever.co.