Account Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!

As an Account Manager you will grow our SME Account volumes in line with or exceeding budget by developing existing customers and onboarding new ones. In this role you will manage the relationship between the SME Customers and Evri and ensure that all aspects of Evri Business accounts are managed in a profitable manner.

You Will Be Accountable For

• Manage Evri Business Accounts to ensure we maximize our share of their shipped volume and ensure all accounts achieve or exceed budget and cross sales targets
• Compile accurate reports for SME Team Manager, detailing budgets, expected volume, rates and sales opportunities, providing a clear explanation of the factors impacting the accounts
• Conduct client visits in line with the visit cycle and upon request to build and maintain relationships
• Conduct phone calls in line with the call cycle, being available to receive calls from yours and your colleagues accounts to fit within the requirement of the business
• Build and maintain relationships to drive compliance and improve sales
• Manage the targets for customer retention and ensure delivery of those targets by maintaining an excellent relationship with the SME Account Holder
• Prepare and maintain records within the CRM system for each customer to ensure the business can forecast account volume, assess account performance and apply the correct pricing
• Once an account has been allocated by the team manager liaise with the New Business Sales Manager to ensure the smooth transfer of all allocated clients
• Work closely with operations and customer services to ensure that Clients receive the service they require

To be successful in this role you will require the following…

You will be a confident person with an ability to develop strong relationships with existing customers, to increase sales, maximise cross sales of Next Day, International and Digital products, ensuring that all accounts are trading to or exceed agreed volumes.

• Previous experience within an account management role or similar
• High level of competence in use of Microsoft Office is essential and Oracle Right Now Service Cloud is ideal
• Some customer database management experience
• B2C home shopping/e-commerce industry knowledge and experience is ideal
• Capability to work on own initiative and be self-motivated
• Have an outgoing personality with confidence to make sales presentations and challenge assumptions.

We encourage flexible working to fit your individual needs, as well as the team’s – this role is hybrid with visits to our Morley office.

We also offer excellent benefits such as 26 days holiday plus bank holidays, annual bonus if all criteria are met, great pension, a range of retailer discounts from our clients and much more.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.