Account Manager

Account Handler – CommercialWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Are you an experienced handler looking for a new challenge? Do you thrive on relationship building and customer satisfaction? Are you looking for career progression in a company that offers great benefits? If you have answered yes we have just the role for you! We have a fantastic opportunity for an experienced Account Handler to join our team. This is the perfect role for someone with a strong background in commercial insurance having worked in a Handler or Broker type role and looking to join an established, market leading insurance broker. This role can be either office based or a mix of office/remote offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home What can you expect?

An opportunity to join an established and client focused broking team

To work on a variety of complex commercial insurance policies

A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment

To build and maintain an excellent rapport with our clients, providers and colleagues across the Group What you will be rewarded with?

We offer competitive salaries and comprehensive benefits.

We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities. We will rely on you to:

Performs critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines

Works with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.

Strive to meet sales goals by partnering with Account Executives.

Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.

Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

Liaise between key stakeholders within the business, insurers and clients, on an ongoing basis to ensure high service delivery

Serve as a key contact throughout the lifecycle of the relationship managing ad hoc queries and requests and managing client expectations.

Implement action plans, monitor progress, assure service meets or exceeds expectations and protect the Company from Errors & Omissions.

Conduct research utilising all tools on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.

Conduct and refine data analysis to support proposal creation and client-facing presentations.

Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks and apply judgement as to when to escalate major issues to senior level colleagues working within the regulatory guidelines at all times.

Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.

Develop strong relationships with key stakeholders at client’s organisation.

professional network, maintain proximity to the relevant market including digital channels

What You Need To Have

Operates in accordance with the Company’s compliance, quality and governance measures, achieving at least the required standards at all times.

In-depth commercial insurance knowledge across a broad range of products

Enjoy working within a culture of continuous improvement, from both an individual and team focus

Ambitious nature and a keen contributor within a team environment

Articulate with strong client facing and stakeholder management abilities What makes you stand out:

Cert CII qualification

Commercial Insurance experience

Broker System experience (ideally Acturis) About us We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart. We’re also part of Marsh and McLennan Companies (MMC) – a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times. MaCom#