Account Manager

POSITION TITLE: Account Manager

REPORTS TO: Creative Director

SUPERVISION EXERCISED: None

LOCATION: New York, NY (CSC)

Grade/Class: Grade F, Exempt, PSA-Eligible

ABOUT THE ORGANIZATION

ADL (Anti-Defamation League) is the leading anti-hate organization in the world. Founded in 1913 in response to an escalating climate of antisemitism and bigotry, its essential mission hasn’t changed in more than 100 years: to stop the defamation of the Jewish people and to secure justice and fair treatment to all. Today, ADL continues to fight all forms of hate with the same vigor and passion. ADL is the first call when acts of antisemitism occur. A global leader in exposing extremism, delivering anti-bias education, and fighting hate online, ADL’s ultimate goal is a world in which no group or individual suffers from bias, discrimination or hate.

ADL’s CEO and National Director, Jonathan Greenblatt—an accomplished leader and entrepreneur in the corporate, public, and nonprofit sectors—was recruited to the organization in July 2015. He has injected new energy and brought a bold vision to the agency. Under Jonathan’s leadership, ADL is transforming itself, upgrading its capabilities, leveraging innovation, building partnerships, and pioneering new horizons.

PRIMARY FUNCTION

ADL’s Brand and Marketing department is seeking an Account Manager to join the in-house Creative Studio. The Account Manager is the primary representative and point of client contact for assigned accounts. They will manage the development of a variety of internal and external creative campaigns and marketing materials and will work with the Brand and Marketing team to help develop cohesive and streamlined implementations while working with internal client groups on a daily basis to effectively disseminate the project plan specs and production information in a timely and efficient manner. A proven record of executing multiple campaigns across various platforms is a must for this position.

The Account Manager will also help the studio determine what projects are to be handled in house and which are to be sent to one of ADL’s external partner agencies. This individual should possess strong analytical ability, thrive in ambiguous situations and be a self-starter who is also an expert in delivering consultative solutions for our partners and internal clients without too much guidance. They will own all aspects of project management, including kickoff meetings at the start of an engagement through to completion and delivery of the finished product.

This role is extremely client-oriented, requiring a strategic mindset and involving relationship building, leading calls/meetings, creating SOWs and project execution. It serves as a great opportunity to continue building a client services culture while also stepping up in the management area. This brand steward role produces and facilitates effective client experiences, and proactively applies flexibility and creative problem-solving skills in servicing activities.

Responsibilities

Primary:

• Serve as the primary day-to-day ADL contact for all internal ADL clients’ creative needs helping advance the Creative Studio’s position as a trusted advisor.
• Partner with internal clients (e.g., Comms, Social, IT) and work with the Brand & Marketing team leadership to deliver on time and outstanding creative products.
• Develop, in partnership with cross-functional teams, project briefs and statements of work (SOWs) for new or repeat initiatives within assigned client groups.
• Collaborate with all relevant stakeholders to determine timelines and resource allocations with an emphasis on efficiency and first-class service.
• Direct account operations within terms of SOWs, ensuring adherence to scope, budget, and goals for each campaign or initiative; identify potential changes to SOWs and work with internal clients to resolve any issues.
• Direct all aspects of the traffic and approval process; develop, send, and maintain agendas, status reports, and meeting summaries.
• Identify and monitor real-time trends and facilitate creative brainstorming against potential opportunities to advance internal clients’ agendas and/or the ADL brand.
• Analyze and utilize data for in-depth evaluation of the Studio’s performance to ensure continuous service excellence and identify areas for improvement.
• Influence process improvements by inventing and simplifying within existing processes and/or recommending/implementing new processes.
• Manage production budgets and negotiate production costs with outside vendors.
• Troubleshoot execution issues with all departments internally and externally (materials extensions, delays, content issues/requirements, traffic instructions, etc.).
• Maintain, update and share the studio project list on a daily basis.
• Commit to continuous learning; set and pursue stretch goals.

Qualifications

Skills/Attributes:

• Strong project management skills to impact process improvements as well as a deep understanding of formal project management methodologies.
• Experience using project management tools such as Asana, Workfront, Smartsheet, Monday, Teamwork, Celoxis, or other equivalent platforms.
• Excellent relationship management skills: ability to quickly forge strong partnerships with clients, establishing trust and confidence, and demonstrating a commitment to providing exceptional service.
• Demonstrated ability to think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
• Exhibit advanced organization, planning, and problem-solving abilities, with strong written and verbal communication skills, and attention to detail and multi-tasking.
• Ability to work under pressure, organize and prioritize responsibilities.
• Ability to synthesize complex, interdependent, and sometimes competing needs.
• Strong collaborator who exhibits a confident and polite demeanor.
• Track record of success in building and growing accounts through consultative and solution-based client service.
• Understand how to strategically and effectively navigate complex organizations.
• Expert level skills in Adobe Creative Suite, Google Apps, and Microsoft Office.
• Team player and self-starter with a passion for design and finding smart solutions to complex problems.
• Experienced in multi-tasking and not intimidated by the thought of juggling multiple projects and tasks at once.
• Experienced in multi-platform projects and how to translate strategy into design across print, web, advertising, video and social media channels.

Work Experience:

• Demonstrated project management experience in an agency or internal agency.
• 5-8 years agency and/or client services experience preferred.
• Experience working in nonprofits a plus.

Education:

• Bachelor’s degree or equivalent experience in a related field required.
• Master’s degree in related field a plus.

Work Environment:

• ADL COVID-19 Protocol (updated periodically): ADL is adhering to CDC, State, local, and Federal orders regarding COVID-19. ADL requires that all employees are vaccinated with exceptions for medical and religious accommodations. ADL may require proof of vaccination. This role will start as a remote position but may transition to a hybrid environment when offices reopen.

Compensation:

• This position is a Grade F1, which has a salary midrange of $76,000 to $96,000. This salary midrange is reflective of a position based in New York, New York. Please note that actual salaries are commensurate with experience and reflect the budget for a given position, and since ADL has a location-based compensation structure, there may be a different range for candidates in other locations.

ADL values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. ADL is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws.

ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact Talent & Knowledge at [email protected].

ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws.