Account Director – Satair

  • Contractor
  • Dubai, United Arab Emirates
  • TBD USD / Year
  • Airbus Group Inc. profile




  • Job applications may no longer being accepted for this opportunity.


Airbus Group Inc.

Job objectives

● Develop objectives and account plans to ensure profitable growth for assigned customers

● Identify business potential and describe long term plans for its achievement

● Achieve assigned Order Intake, Revenue targets and grow business across

product lines

● Ensure high level of customer satisfaction

● Ensure a sustained long-term relationship with key customers

● Ensure fulfillment of material support obligations for Airbus

Primary responsibilities

● Be the responsible sales and support Account Director for the assigned customer and ensure development of objectives and account plans

● Ensure identification of business potential for new services and products

● Manage sales opportunities from inception to final award or closure

● Manage customer visits and bid related customer interactions

● Update and maintain customer contact data

● Support function to collect customer complaint or feedback and address it to

the appropriate function for resolution and follow up on the progress

● Ensure support obligations fulfillment in accordance with aircraft purchase

agreements, such as Material Readiness Roadmap and A/C EIS support,

customer familiarization on material management subjects, supplier support

operations, Sales and Support Manager allocation, spares availability

● Follow up and reporting on issue resolution or appropriate escalation when

necessary

● Accountable to achieve order intake and revenue targets for assigned

customer segment

Secondary responsibilities

● Assist in follow up on overdue payments and in general support accounts receivables management for assigned customers

● Support sales director in definition, implementation and execution of a sales

support strategy

● Participate in Global Account Management (GAM) activities for customers

supported by the GAM approach

● Participate and/or lead ad-hoc short or long term development/improvement

projects/initiatives

General

● Comply with Satair’s mission, values and Quality Management procedures

● Perform and comply to all Airbus & Satair Ethics & Compliance guidelines

● Understanding, sharing and living of Satair’s values and rules

● Respect Satair’s processes and procedures agreed per function

● Keep the direct report informed of the status of agreed tasks and of any

critical problem areas

● Participate in optimizing Satair’s business procedures by applying existing

Satair’s IT systems

● Comment/advise on unsatisfactory situations within the organization, and

propose potential solutions for improvements

● Identify and offer suggestions to improve efficiency

● Be well informed about and familiar with the latest developments in Satair’s

business

● Have an inter-cultural understanding and ability to work successfully in one

● Participate in and actively support occupational safety, health and

sustainability efforts

● Contribute towards a positive and inspiring working environment

Personal & interpersonal skills

● Customer minded

● Strong team player

● Comfortable operating in a “speak-up” mindset

● Excellent communication and presentation skills

● Open to give and receive feedback

● Diplomatic in addressing issues to the right stakeholder

● Strong in representing the customer view inside the organization

● Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward

● Ability to balance and align varying interests of stakeholders

● Understanding of Airbus network

● Ability to defend Satair’s business and limit financial risk

● Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders

● Ability to successfully work in an international, multi-location context

Professional skills

● Demonstrated success with a minimum 5+ years’ experience in a sales position or similar

● Fluent in English, both orally and in writing

● Knowledge of Arabic, French, German is a plus

● Negotiation skills

● Strong business acumen

● Strong knowledge and proven track record working within an Account

Management structure – both as leader and participant

● High degree of aviation business understanding specifically in the area of

spares support, supply chain management, maintenance, understanding of

support obligations from aircraft purchase agreements

● Knowledge and experience working with the Middle East/Africa aviation

market

● Background on legal aspects in the area of A/C purchase agreements and/or

services contracts

● Ability to develop business cases and possess the ability to derive financial

implications from contract specifications

● Ability to travel extensively

KPIs

● Closing customer complaints in a timely manner

● Ensure continuous improvement of customer satisfaction (CSIP)

● Achieve established sales-oriented objectives

● Proposal to win conversion rates

● Number of proposals signed off

● Average time between first contact with the customer and signing of

agreement

● Order Intake and sales revenue for assigned accounts and regional goals

● Average sales per customer per year

● Profit per customer

● Number of visits/contacts with customer

● Cost of sales (cost per interaction)

● Number of new customers

● Customer visit frequency

To apply for this job please visit ag.wd3.myworkdayjobs.com.


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