AA Clinical Specialist

The Clinical Specialist (CS) works for the Allergan Medical Institute® and with healthcare professionals (HCPs) in aesthetic practices to optimize their clinical skills for implementing the MD Codes™ into their day-to-day practice with the on-label use of AA Hyaluronic Acid Filler portfolio. The CS supports practices in education around facial anatomy, facial assessment & consultation using the emotional attributes/patient archetype identification, ageing, MD Codes™ theory and MD Codes™ practice including guiding safe injection technique. The role also supports the patient facilitation approach (1. Medical history; 2. Photography; 3. Patient assessment; 4. Prioritisation & planning; 5. Consent & treatment; 6. Aftercare; 7. Follow-up & rebooking). From time to time, facilitation may be provided to HCPs on other AA aesthetics products at unsolicited HCP direct request to AMI.

Also, CS provide clinical training to Sales Manager, Product Specialists at Allergan team meetings.

Key Duties And Responsibilities

Supports and promotes educational curricula within AA AMI Digital World (AMIDW) to improve the level of clinical knowledge around Hyaluronic Acid Fillers for clinicians within the local market.

• Delivers In-Clinic Services
• Deliver clinical facilitation, as developed by the Allergan Advisory Board and the OEU clinical team, to customers and Sales Mangers, Product Specialists at conferences, clinical workshops and training meetings.
• Work with KAMs during in house training events to develop their expertise in how to coach customers in patient consultation skills.
• Effectively articulate product specific selling messages and differentiation of Allergan products and services versus the competitors.
• Maintain a high level of service through reliable and timely follow-up after any interaction with customers and Allergan medical trainers.
• Identifies educational need and develops recommendations to improve clinical performance of aesthetic practices through delivering a bespoke educational journey for each identified HCP with a focus on AA range of Hyaluronic Acid Fillers and implementation of the MD Codes™.
• Number of supported clinics/HCPs will be ~30 aligned with AA strategic and key account strategy.
• Establishes key performance indicators with the HCP in pursuit of supporting improved patient outcomes.
• Focus Tier 2 & 3 HCPs, but other tier levels may require support as determined on educational need by the AMI Lead.
• Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM.
• Supports Education via AMI Digital World
• Delivering a value-added service, which helps clinicians and practice owners make informed decisions about patient assessment, treatment planning and treatment with the MD Codes™.
• Supports AMI Lead in AMI Event Delivery
• Supports with the delivery of key local AMI events as requested by the AMI Lead. Including, but not limited to, attendance at industry conferences & AMI meetings & MD Codes™ Mentee Programme to engage with customers, plus for self-development and upskilling.
• Work with the AMI manager with input from marketing and sales team as well as medical manager, to determine clinical needs and provide facilitation to customers accordingly.
• Quality & Compliance
• Support Allergan’s Quality Management System and internal auditing processes.
• Ensure commitment to regulatory compliance by attending training and adhering to Allergan’s policies and procedures.
• Adhere to Allergan’s internal codes of conduct and compliance processes.
• University degree in a clinically-based subject ideally medicine, nursing or dentistry
• Minimum of 3 years’ experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry
• Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook
• Valid and clean driver’s license.
• Experience in training/coaching including event management, preparation and delivery of workshops and other training solutions
• Experienced in facilitation
• Fluent English (written and oral).
• Strong communication skills

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.