3PL Operations Manager

Jebel Ali Free Zone, Dubai

3PL Operations Manager

About The Role

TLM International Freight Services is looking for a highly motivated 3PL Operations Manager who will be responsible for daily 3PL operations and leadership of customer service teams as well a team of 50 people of across two warehouses.

What We’re Looking For

• Extensive understanding of the 3PL Industry including fulfilment of highly specific tasks such as cross-stuffing, cross-docking, picking, repacking, crating, lashing etc.
• Knowledge of warehousing best practices for Third Party Logistics in Jebel Ali Free Zone
• Outstanding organizational and man management abilities
• Excellent communication and interpersonal skills
• Ability to work with little supervision and track multiple processes

Role Responsibilities

• Manage day-to-day 3PL operations of the business by leading customer service and warehouse teams while managing relationships with multiple clients
• Manage and drive the team to fulfil client requirements; develop good relationship with customers to ensure high customer service levels are always maintained
• Obtain SOPs from the customers, follow them & meet customer KPIs
• Plan daily and weekly schedules with warehouse supervisors for all inbound & outbound, cross stuffing, repacking & other value added services
• Efficient cost management of the warehouse
• Responsible for resolving daily operational issues.
• Set bench mark for various warehouse activities, implementing and monitoring it.
• Lead process improvement and technology adoption initiatives
• Training & Development be responsible for implementing change and/or developing new processes as required to provide ability to better service TLM customers, reduce cost to serve and improve contribution
• Prepare agreed management reports, daily, weekly or as required by the management
• Set/clarify requirements and expectations for various levels of warehouse teammembers
• To drive a customer-focused culture within the operations department by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention through delivery of excellent service levels.
• Manage and troubleshoot problems with WMS to ensure the operations in distribution centres flow continuously and respond to any errors accordingly and in time
• Implement Security and Quality, Health, Safety and Environment (QHSE) policies and procedures to ensure that quality standards & requirements in the distribution centre are complied with
• Elevate potential problems and opportunities for improvement to management
• Ensure that staff productivity standards are met
• Ensure that employees are guided, supported and trained daily; organise structured on the job trainings
• Human resource recruitment, shift, and leave planning for the warehouse operations working closely HR teams

About TLM

TLM International Freight Services LLC (TLM IFS) is a Jebel Ali Free Zone based 3PL Logistics Provider with over 200,000sqft of world-class warehousing (www.tlmifs.com).

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