Contact Center Agent

Are you looking for a job where you can grow professionally and build your career in a multinational airline? If you love traveling, interacting with customers and colleagues from across the Emirates network, there are opportunities for you.

Emirates is the world’s largest international airline, with a network that spans over 160 destinations in 85 countries. We are currently looking for a Customer Sales and Service Professionals to join our multicultural team in Dubai.

Job Outline:

• Be the voice of Emirates and ensure the highest standard of customer service is delivered to Emirates customers by providing information about our products and services.
• Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
• Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions.
• Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

Requirements & Skills:

• Fluency in English and one of the languages listed below is a must.
• Cantonese/Czech/German/Italian/Japanese/Polish
• Customer and sales orientation to provide excellent service and close any sales opportunity.
• Good listening and communication skills.
• PC based skills to operate Windows package (Microsoft Word/Excel/E-mail).
• Ability to work in a multiple shift environment

Experience required:

• Experience in Contact Centre/Hospitality industry preferred.