adidas
Purpose & Overall Relevance For The Organization
This role is responsible for ensuring our mono-branded stores provide best-in-class consumer experience and deliver against Net Sales and profitability targets, with a focus on franchise store operations.
The DTC Excellence Manager will work with EM Cluster teams and other markets Franchise counterparts to facilitate the implementation of Operations best practices from Retail to Franchise, conduct needs analysis, leading strategic projects, sharing latest tools, information and training, and proactively defining action plans to ensure the continuous improvement of the business performance in Emerging markets.
Key Responsibilities
- Be the subject matter expert for EM Franchise teams on Store Operating models (House of Franchise) and Franchise Policies, facilitating knowledge/best practice sharing
- Facilitate and drive EM Pilots / Initiatives enhancing digital consumer experience and Membership acquisition in Franchise stores, to provide a truly consistent monobrand consumer experience
- Identify opportunities to drive the business performance and drive action plans in alignment with the Cluster teams
- Leverage cross-functional collaboration to facilitate the development of the Franchise channel
- Lead preparation and host Retail and Franchise functional meetings and sign offs
- Develop the Franchise Reporting Suite (Sell-in & Sell-out data), ensuring data transparency and accuracy and supporting decision-making
- Support the Sr. Managers Excellence to deliver on large scale strategic projects
- Act as the point of contact for Clusters around all Franchise Excellence topics.
Key Relationships
- Cluster Franchise stakeholders
- Cluster Retail stakeholders
- EM/Global DTC organization
- EM Finance, B&M, Sales Academy and IT
Knowledge, Skills And Abilities
- Advanced user of MS Office suite of products
- Strong influential skills and understanding of the organization
- Critical & strategic thinking to identify enhancement areas in line with the business strategy and commercial plans
- Solution focused, able to lead development of implementation plans
- Fluent in English
- Additional languages are an advantage
Requisite Education And Experience / Minimum Qualifications
- University degree in business, ideally with retail/sales focus or equivalent professional experience
- 3-4 years Retail operations experience
- Understanding of Retail operations, Finance
- Exposure to sports Retail / Franchise desired
To apply for this job please visit jobs.adidas-group.com.