Yas Express Agent

The Guest Service Executive is a guest facing role which ensures that everyone who visits our leisure facilities enter/exit the Island with ease and are also provided with exceptional guest care.

The position is responsible for welcoming Guests to the Yas Express, participating in the welcome & exit activities, interacting with our Guests and provides information about the Yas Island which allows our Guests to fully experience and enjoy their stay.

In order to be considered for this role you must be able to:

• Welcome Guests in a friendly and professional manner
• Engage each Guests as a unique individual and listen attentively to their requests
• Ensure Guests know where to go to buy or collect tickets
• Escort Guests to Yas Island facilities and provide explanation/ relevant information of the services included
• Welcome groups and direct them accordingly
• Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted
• Maintain knowledge and awareness with ongoing promotions
• Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience
• Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue
• Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy
• Efficiently manage buses cleanliness
• Manage Lost & Found according to company’s Lost & Found policy
• Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety
• Manage and maintain cleanliness of Yas Express buses
• Practice safe working habits at all times
• Assist other departments in general, as required
• Perform any reasonable additional tasks as assigned by the Management
• Performs Yas Express related tasks such as, but not limited to the following:
• Cleaning of the Yas Express signage around Yas Island/Abu Dhabi
• Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers
• Assists in performing regular spot checks of the staff busses
• Participates in daily operations alongside their Colleagues, setting a positive example

You are required to have:

• High School Diploma or equivalent
• At least 1 year operational experience in Customer Service setting/ hospitality industry
• Customer Relations/ Guest Services skills
• Excellent interpersonal skills
• Good command of English language (spoken/ written)
• Basic computer skills
• Analytical/ Problem Solving skills
• Ability to work under pressure
• Ability and genuine willingness to entertain/ engage Guests