Senior Customer Service/Inside Sales Reps – Pittsford

Do you have experience helping customers grow their business? Would you like to support customers of the largest social media company in the world by listening to their needs and matching them to the right products, services and solutions? Ready to come back into an on-site, office environment? Then you’re ready to be trained to talk to existing customers who’ve requested a call and want to learn more about what our client has to offer.

Join Us.

We’re Sutherland, and we’re seeking energetic, personable, and creative individuals with strong communication and problem-solving skills to support the sales & marketing efforts of the world’s largest social media company.

Job Description

In this on-site role, you will work with small businesses by helping them maximize the results of their Social Media advertising campaigns. All training is provided and there is no cold calling involved. Outgoing calls will be to the small businesses we currently work with, and you will use your proven listening and analytical abilities to build trust and rapport with them in order to provide answers to their questions and solutions for their needs . You will be trained on customer advocacy, sales techniques, and processes. This position is located at our Sully’s Trail headquarters in Pittsford, convenient to Routes 490 and 96. At this point, there are no evening or weekend hours.

We Offer

• Competitive base rate of $20/hour + monthly performance incentives
• Medical, dental, and vision benefits, EAP, and more health and wellness programs.
• Generous PTO.
• Fun, yet professional, work environment.
• Ongoing training from supportive peers, team managers, and a senior sales coach
• Promote-from-within advancement opportunities

Qualifications

• Ability to work on-site at our headquarters in the Rochester NY area
• Excellent communication — verbal, written, listening — skills
• Proactive mindset to identify issues and opportunities as well as to best communicate with clients
• Experience using social media
• Flexible/responsive to evolving client needs to grow their business on the advertising platform
• Highly motivated and goal-oriented
• Ability to take direction well while also demonstrating proactive behavior
• Creative decision-making skills and proven ability to work independently
• Strong attention to detail and ability to multitask
• 1-3 years’ experience working in a digital marketing/online sales organization or related field

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.