Customer Service Representatives

Are you a natural communicator and a great listener? Do you thrive on a team that’s focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their frustrations? Are you excited about the opportunity to return to an office setting and see the faces of the people you work with and enjoy their company every day?

Join Us.

Our Chesapeake office has grown exponentially, and this could be a great opportunity to join our fun-loving team, onsite, and help develop this expanding business. Our center is open 7 days per week (8AM-10PM, Monday-Friday and 9AM-10PM Saturday and Sunday) and we are seeking individuals to join us on the 12PM-9PM as well as the 1PM-10PM shift (5 days per week, including one day per weekend).

Job Description

As a Customer Service Representative, you’d deliver exceptional service and solutions to customers through inbound calls regarding billing inquiries, questions and issue resolution. You’ll work with top technologies and systems while having a dedicated team of leaders and peers to support you. And, while experience successfully meeting sales goals and targets would give you a head start, we provide robust training to ensure that all our representatives are set up for success.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What We Offer

• Competitive starting pay of $17/hour with monthly incentives
• Paid PTO and training
• Medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Advancement opportunities – 80% of our frontline leaders have been promoted

Qualifications

• A high school diploma or equivalent
• At least one-year experience in customer service
• The ability to work onsite in our Chesapeake, VA office
• Must have full time availability to be scheduled any day, Sunday-Saturday
• Must be available for training 1PM-10PM, Tuesday-Saturday

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.