Telemetry Tech / CSA (SMCSR UHW)

Organization

SSRRH-Sutter Santa Rosa Reg Hospital

Position Overview

The Telemetry Technician Support Associate (TT/CSA) is trained in EKG interpretation and is responsible for continuous monitoring of all telemetry rhythms, mounting and interpreting rhythm strips, and interacting with nursing staff and physicians in rhythm identification and notification of deviations from baseline, initiating baseline data collection each event.

The TT/CSA enters and monitors telemetry specific orders with complete accuracy within the telemetry system in a timely manner. Prioritizes work duties based upon own judgment and direction of the RN. Practices discretion in maintaining patient confidentiality in both written and verbal form. Acts as a resource person. Telemetry Technician anticipates staff and patient needs and facilities communications to obtain needed supplies and/or support. The Telemetry Technician represents the patient care team and department to the public and other hospital staff. Demonstrates an understanding of and applies process principles in problem solving and promoting excellence.

The TT/CSAalso performs clerical, electronic healthcare auditing and data retrieval, receptionist duties, managing multiple simultaneous requests from physicians, hospital personnel, nursing staff, patients, and patients’ families. Assists in the coordination and prioritizing of department activities, in conjunction with nursing staff to assure smooth and efficient operation.

Under general direction performs clerical and basic patient support services and related work in a patient care of ancillary department for a variety of age specific groups. The incumbent has access to Protected Health Information as needed to accomplish the accountabilities as outlined in this job description. This includes ccess to the patient’s medical record.

Has demonstrated competency in rhythm interpretation, use of monitoring system and ability to accurately monitor up to 50 patients at one time.

Job Description

EDUCATION

Successful completion of EKG Course/testing within 3 months is required.

Successful completion of a course in cardiac monitoring and demonstrated competency are required.

Course work in medical terminology is strongly desired.

CERTIFICATION & LICENSURE

BLS-Basic Life Support Healthcare Provider within 60 days of hire

Experience

Demonstrated experience in the patient care services area

Skills And Knowledge

The ability to cis peak and write English and make basic arithmetic calculations at a level for successful job performance is required.

The ability to speak and write Spanish fluently may be required.

Must have valid CPR certification, completion of Telemetry class, and demonstrated competency by passing EKG rhythm exam

Knowledge of medical terminology required

Demonstrated understanding of the heart’s electrical system and ability to differentiate EKG rhythms accurately

Working knowledge of medical terminology, Performance Improvement, Customer Service, Medi-Cal, Medicare, and private pay insurance is required.

Knowledge of basic patient care and interviewing techniques required

Excellent communication skills, both verbal and written required. Precise attention to detail and ability to perform well in a highly active environment

Ability to type and basic computer skills are required. Will complete training in E.H.R. for required job functions.

Completion of orientation requires that the TT must be able to:

Demonstrate proficiency in computer entry

Demonstrate Customer-focused Phone Skills And Other Communication Skills

Demonstrate accurate filing skills

Successful completion of the EKG interpretation course and/or testing and competency

Ability to pay close attention to detail, organize tasks by priority, provide superior customer service and maintain effective working relationships with others.

Ability to communicate using verbal and/or written skills

Requires skill in cardiac monitoring and arrhythmia recognition

Must have excellent computer skills

Job Shift

Varied

Schedule

Full Time

Shift Hours

12

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

Yes

Unions

Yes

Position Status

Non-Exempt

Weekly Hours

30

Employee Status

Regular

Number Of Openings

1

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.