Voice Administrator – Secret clearance

Job Description:

Regular

Clearance Level Must Currently Possess

Secret

Clearance Level Must Be Able To Obtain

Secret

Suitability

No Suitability Required

Job Family

Public Trust/Other Required:

Network Engineering

Job Description

GDIT is seeking a Junior Voice Administrator to help support our Joint Service Provider Enterprise Transport Management – Next-Gen (JSP ETM – NG) program at the Pentagon in Arlington, VA.

Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

This position is a flexible shift that will support days, middle, swing, or nights as needed.

On the Job Training will be provided to learn all the following skills as required. Must meet the minimum qualifications.

Responsibilities Include But Are Not Limited To

• Tier 2 customer support with Remedy ticketing for moves, adds, changes, provisioning, and break-fix actions. Voice System Administrator Team member on 24×7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS2 LSC; with all its Core and Peripheral systems.
• Administrator will be the on-site Subject Matter Expert for the Ribbon AS2 system in support of over 90,000 users.
• Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.
• Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
• Candidate will be familiarized with the Ribbon AS2 PBX and its Element Managers.
• Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
• Administrator will be required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
• Administrator will interface with customers, Local Exchange Carrier, local in-house cabling support, and Avaya.
• Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Required to interface with Remedy ticketing system and escalate system issues to other team leads and members when appropriate.

Required Qualifications

• Active Secret clearance required
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable experience.
• CompTIA- Security+ Certified (DoD IAT Level II Baseline Certification)
• Computing Environmental certification
• Must have experience with DoD version of Voice Switch if not Avaya or Ribbon.

Desired Qualifications

• Hands-on Experience as Operator of AS2 or AS5300 Switch highly desired.
• Switch or Transport Vendor specific training or certifications are helpful.
• Experience with Oracle SIP Session Boarder Controller is highly desirable.

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Scheduled Weekly Hours

40

Travel Required

10-25%

Telecommuting Options

Onsite

Work Location:

USA VA Arlington

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.