Customer Happiness Intern, Philippines

We are looking for a passionate individual who is highly self-motivated & has the ability to thrive in a fast-paced start-up environment. The candidate should be comfortable in looking at the current operational processes limited beyond the projects he/she will be working on. Also has a go getter aptitude to take the assigned task hands on and a passion for learning. Should have a positive and open to learning mind-set and a strong inclination to work on the data and analysis.

The successful candidate will be reporting the the CH team and get to work with the regional team based in SG & local teams across countries

S/ he will be expected to manage & own department performance reporting and reviews with deep dive insights. Additionally, S/he will be supporting leaders in Customer Happiness team on strategy and ad-hoc related focus projects

This is an internship with a minimum duration of 6 months

About Circles Life

• Circles.Life is Asia’s first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion dollar industry. We launched our services in Singapore in 2016, and have since expanded to Australia, Taiwan, Indonesia and Japan. We are leading the market in innovation, customer satisfaction and growth.
• Circles.Life was founded by Rameez Ansar (ex-Temasek, BCG), Abhishek Gupta (ex-McKinsey, Bain Capital, StanChart PE) & Adeel Najam (ex- Nokia, Huawei, Starhub), who are supported by an all-star leadership team including C-suite executives from Tata Docomo, Paypal, Vodafone, Bharti Airtel, Hooq/ Singtel, and Flipkart (to name a few)
• It now employs 400+ people over 5 APAC offices. It is the portfolio company of Warburg Pincus and Sequoia
• Notable accolades from past years include: Top 5 most loved Singapore brands (2nd year running)- YouGov Customer’s Choice; Top Telco for Customer Service- Seedly; and Top Employer- Influential Brands (2019)

WHY THIS ROLE IS UNIQUE

• Unparalleled access – Not only will the successful candidate have broad content knowledge across departments, but they also understand how the Founder and leadership team think and know what’s top of mind. They should use this to connect dots across projects, people, and departments to improve decision-making and make the organization work better.
• Career accelerant – Opportunity to continue growing within the team as a key contributor who has the trust of senior leaders, knows everyone, and can operate at a senior level.
• 10X – Be part of a fast-growing organisation with ambitious plans to expand into multiple more markets and verticals, and help be the one to make it happen

What You’ll Do

• Support in a day-today operations on a regional scale specifically on CH system & tools
• Provide support in regional special projects on CX and KPI improvement strategies
• Help standardize reports and analytics inputs of all key CH performance parameters , Report and dashboard automation, performance projection and supporting leaders in in depth data analysis – RCA and RCF
• Process Excellence – i.e. Chatbot and digital tool improvements, performance management, streamline DSAT Recovery process with CH operations
• Pick up expert VoC and works around simplifying their work processes
• Working closely with stakeholders on UAT for CH tool and feature roll out (i.e. supporting training and post implementation support)

Who You’ll Work With

• Regional Customer Happiness leaders
• Customer Happiness country teams & leaders
• Get to work with the cross-functional teams (i.e. Operations, Training & Quality, Product, Finance)

What We Are Looking For

• Strong analytical skills & careful with numbers, while being comfortable with handling substantial amounts of data
• Comfortable with being more hands-on with starting up processes from scratch, while looking into improvements for our processes
• Internship part of school curriculum preferred

Benefits

• One of Circles.Life’s key missions is to build the best place to work and grow. In order to do that, we offer:
• Exponential career growth & ownership – Completely own your own career and determine how fast and in which direction you grow. Being in a hyper-growth environment means having the opportunity for 10x the learning at 10x the speed; watch your role expand as the company expands.
• Impact from Day 1 – Translate idea to action and help us to blaze the trial for innovative products and shake up the telco world, and beyond.
• Talent Development – We stand for a culture of continuous learning and growing. Besides structured career development paths and quarterly performance reviews, we offer monthly learning brown bag sessions, manager training and L&D budget to support development of professional interests and efforts.
• Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.