System Administrator – Information Technology Department

The American University in the Emirates is looking for a System Administrator in the Information Technology Department

Job purpose:

Responsible to provide support, technical direction and expertise of enterprise systems infrastructure, including planning, administering, and implementing all Information Technology/Information Systems requirements.  Performs systems administration related duties with a primary focus on enterprise IT/IS infrastructure (storage, email, virtualization, databases) and other core layer technologies. 

Qualifications & Education:
 
A bachelor’s degree in computer or information science/computer engineering or electrical engineering from an accredited
Certificates like MCSE, CCNA, VCP, and
Have excellent experience with Veeam and Vmware.

Experience:
5+ years of experience in a similar position.

Skills / Training / Knowledge:
 
Ability to multi-task
Bilingual preferred
Good Communication & Report Writing Skills.
Must be able to work under pressure in a fast paced work environment.
Must be able to work flexible hours including evenings, weekends, holidays and overtime as required, should be available 24/7 on call in case of major services outage

Duties and responsibilities:
Manage the day-to-day operations of all IT infrastructure, including storage, applications, databases, email services, systems management, network resources, and server/virtual infrastructure. This includes scheduling upgrades and maintenance that minimally impact core business and instructional functions. Performs off-hour upgrades, installing patches, service packs, maintenance releases, troubleshooting, etc.
Automate tasks and improve operational efficiencies by designing VBS, PowerShell, or related scripts.
Installs, configures, maintains, and troubleshoots all network resources, including servers, network infrastructure, virtual infrastructure, storage, applications, and sub-systems.
Performs routine system audits and vulnerability assessments and verifies IS security compliance.
Performs multi-tiered incident, change management, problem resolution, and end-user support.
Monitors faults, performance, and capacity issues; prepares remediation reports and documentation.
Continuously identifies process and quality improvement opportunities and implements applicable technologies and/or process changes.
Implement and configure highly available infrastructure, including design and test of fail-over services, fault tolerance, disaster recovery, load balancing, etc.
Implement and configure systems management and proactive monitoring tools; troubleshoots and resolve identified telecommunication and network issues.
Implement and oversee backup systems. Protect all systems and end-user data: schedule and maintain onsite and offsite backups, review backup logs, develop and maintain backup procedures, restore data and configurations, document recovery plans, and implement new backup technologies.
Document all systems administration processes and installation procedures.