Summer Intern (Consumer Lending Member Experience)

Job Description

YOUR LIFE’S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important To You Is Important To Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

Don’t take our word for it.

• Military Times 2021 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Forbes® America’s Best Employers
• Newsweek Top 100 Most Loved Workplaces
• 2021 People Companies that Care
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Fortune Best Workplaces for Millennials
• Computerworld® Best Places to Work in IT

Basic Purpose

This position will be directly assigned to the Consumer Lending Member & Employee Experience team; however, they will at times work in conjunction with additional Consumer Lending business units, as well as external stakeholders, such as Marketing, Mission Data, Contact Center and Branch Operations. Consumer Lending Portfolio is a high-volume production shop that underwrites Consumer Loans, to include Secured (automobile, motorcycle, etc.) and Unsecured (signature based) loan products. While our Summer Intern will not utilize a Loan Officer’s authority level, they will receive training that provides them with an overview of Consumer Lending’s underwriting methodology in order to better understand the current state of our systems and processes. Upon training completion, the Summer Intern will be assigned to assist Lending & Business Solutions by being able to understand the needs, challenges and pain points experienced by our Members & Employees.

• A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter” button during your application.

Responsibilities

• Provide support to assigned department; may work on small projects or portions of larger

projects

• Support business strategy and initiatives within the business unit and/or across the

organization

• Track Member & Employee experiences across all channels, devices, and touchpoints
• Identify Member & Employee needs and take proactive steps to maintain positive experiences
• Assist and collaborate with various levels of staff to accomplish tasks/assignments
• Create artifacts which can articulate the current & future experiences
• Perform research, analysis and interpret Member & Employee experience information /

feedback

• Maintain professionalism in all interactions, placing member service as priority
• Provide support in functional areas of the credit union
• Perform other duties as assigned

Qualifications

• Must be pursuing a degree from an accredited college/university, preferably in the field

of Marketing, Communications, Business Management, Human Centered Design, or a related field

• Effective interpersonal, verbal, and written communication skills
• Ability to work and collaborate with various stakeholders
• Maintains a Member Experience centered approach
• Effective research, analytical, and problem-solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Effective word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Ability to work independently and in a team environment

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range:$15.00 – $30.10 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 12/31/22

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocols

All employees are expected to follow our COVID-19 safety protocols.

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.