Role Profile

• Manage the operational day to day running of Alshaya Loyalty programme across MENA, working closely with the Senior Manager: Loyalty and the Marketing, Product and Campaign teams
• Support future roll out plans for the above

Key Performance Areas

• Managing the day to day running of the loyalty scheme with the below specialism:

Operations: Customer Service; Ops; E Comm

• Work closely with all support teams to ensure the smooth running of the programme
• Take ownership of business process maps and be the key touchpoint for change management
• Work closely with eComm to ensure the alignment of loyalty across all platforms
• Work closely with Customer Service to ensure alignment of Customer Management tool to any future amends / enhancements
• Work closely with Product team to capture and align future product roadmap and ensure that processes are captured and communicated to the wider business

Required Skills and Competencies:

• Excellent organization and communication skills
• Skilled in multi-tasking and supporting several projects simultaneously
• Ability to manage diverse stakeholders (internal and external)
• Strong organisational, project management and analytical skills
• Strong self-starter
• Strong problem solving skills

Experience:

• 5+ years of experience in a customer-centric, operations role, within CRM/Loyalty
• 3+ years of experience developing, integrating, and delivering business initiatives
• 3+ years of experience in Retail (business roles)

Education:

• Bachelors Degree

Skills Required

• Good written and spoken English (Arabic a bonus)