Project Manager PS24

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Project Manager

The PS24 Project Manager will owns the implementation process for installing our PS24 solutions at customer site managing the project, supporting the installation as well as training the customer on their new devices and gather the acceptance of the delivery. He will also contribute to the PS24 service support. This is a customer facing position role.

She/he will play a key role ensuring customer satisfaction as well as revenue delivery for the company.

Role and Responsibilities:

• Act as the primary contact between Omnicell and the customer on all things related to PS24 installation
• Drive customer satisfaction and process productivity during the installation process
• Ability to manage multiple projects simultaneously
• Identify, escalate, and resolve issues, which might affect customer satisfaction and Omnicell operational targets
• Work cross functionally with sales, delivery, services & solution teams while owning the project management and implementation process
• Creation of project implementation timeline with collaboration between customer, Omnicell, and contract resources.
• Regular tracking and communication of implementation progress, tracking of equipment delivery, installation, and testing, tracking and assignment of project deliverables with owners and timing for completion.
• Provide regular communications including project kick-off, regular status updates, and project closure including occasional customer site visits, and lead implementation team during clinical GoLive of the equipment.
• Ensure correct staging of PS24 ahead of customer delivery
• Provide customer training on PS24 and other Omnicell products
• Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.
• Participate in process improvement initiatives.
• Support customer with PS24 issues (troubleshooting, resolution, escalation to service teams)

Required Qualifications

• Bachelor’s degree and 5+ years of experience leading cross-functional teams.
• Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
• Ability to work with and influence fellow team members to achieve mutual goals.
• Willingness to travel including overnight stays >50% of the time.
• Must have a valid driver’s license.

Desired Characteristics

• Ability to communicate complex technical issues in a customer-friendly manner.
• Demonstrated customer service experience working in a clinical environment.
• Ability to provide constructive feedback to installation teams and contractors.
• Knowledge or experience within the healthcare industry
• Proficient in project Management Software (e.g., MS Project, Smartsheets, etc.).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.