Field Service Specialist- Czech Republic

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that’s been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future – check out our Engineering Blog.

What You Will Be Doing

The Field Service Specialist will manage the day-to-day tasks and projects with external installation and service partners, provide escalated support to internal and external customers for all ChargePoint O&M partners, and their related projects. This includes daily ticket updating, project tracking/reporting, resource allocation, and escalations where needed. This position also requires the ability to take initiative, research and solve problems, independently and in collaboration with other teams. This position handles and is expected to protect all internal confidential information and may need to utilize discretion and judgement based on company policies and procedures.

• Responsible for managing day to day installation and service projects specific to external installation and service partners.
• Collaborates with Support management and internal company resources to respond and resolve installation and service issues.
• Responsible for and contributing to successful completion of assigned projects and program objectives.
• Manages daily intake of projects and escalated issues via Salesforce.
• Communicate and resolve issues in a timely manner to and with internal and external resources.
• Adheres to clearly defined responsibilities and accountabilities for key program/project roles.
• Develop, maintain, and report progress/resolution on an as needed basis, per leadership needs.
• Works closely with numerous business partners including technology, learning, contact center leaders and others to report, respond and resolve issues.
• Maintain internal/external established service levels.
• Develop daily, weekly and monthly status reports for management as required.

Requirements

• Excellent project management skills, including the ability to prioritize work and meet deadlines. Electrotechnical knowledge a plus.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• 3+ years’ experience in an installation, construction or project environment focused on service, support, project management or installation with increasing responsibilities.
• Demonstrated skills in leadership and managing multiple related projects simultaneously to ensure the growth and success of ChargePoint
• Strong knowledge of Microsoft Office products, familiar with Salesforce a plus.
• Excellent interpersonal, communication, leadership, problem solving and analytical skills.
• Experience working in a team-oriented, collaborative environment.
• Ability to multitask and prioritize projects to meet deadlines.
• Possess a customer and partner service mentality.
• Excellent verbal and written communication skills.
• Mandatory languages: English and Czech, additional languages a plus: Dutch, Italian, Spanish, German
• Other duties as assigned or needed.

Location

Czech Republic – EU Remote