Overview

Job Reference: CL/MH/02-11/690/19

Job Title: Cleaning Operative

Location: Bolton -Applicants must have the right to work in the UK

Pay Rate: £9.50

Contract:Permanent

Hours per week: Variable Shift Rota – 08:00 – 20:00 – 30 hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland. Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure our client’s premises are kept at the highest presentation standards, while also ensuring the safety of building users.

Role Overview

We are currently recruiting for a Cleaning Operative to join our passionate and driven Cleaning team based at our client’s site in Bolton.

The post holder will be required to work flexibly to suit the needs of the business which is to include weekends and bank holidays. This role is a front-facing job role working within the Housekeeping Department which includes the shopping mall, backhouse and carpark. You will need to have proven customer service skills within a busy shopping environment.

Benefits
Access to Wagestream – a financial well-being tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:
To deliver excellent customer service portraying a positive image for the brand.
To perform all cleaning tasks in accordance with training and instructions received whilst ensuring that the employee does not carry out tasks they have not been trained to perform.
To be fully flexible to work the needs of the business
Areas of responsibility include mall area, toilets both public and back of house, back of house cleaning, external perimeter cleans
Ensure high standards of workmanship and professionalism at all times ensuring the right service is delivered to the client to ensure all audits carried out by the client are passed.
Ensure they sign in and out via agreed the site procedures to comply with health and safety guidelines
Ensure the correct Personal Protective Equipment is clean and correctly worn at all times.
In addition all company uniform is worn at all times to portray the correct company image.
Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
Ensure all IFM procedures with regard to holidays and other absences are followed
Ensure high standards of timekeeping and punctuality as laid out in their terms and conditions of employment
Adhere to all IFM/Atalian Servest company policy statements as set out in the site cleaning file
Adopt a flexible attitude in relation to daily duties
Undertake any necessary training as required
Ensure BICS colour coding is adhered to at all times.
To ensure any hazardous waste is correctly handled and disposed of as per the correct method statement i.e. sharps, bodily fluids
Ensure adherence to legislation e.g. COSHH and dilution rates
Any other reasonable request by your supervisor or line manager

About You:
The jobholder must be self-motivated.
He/she must be able to use his/her own initiative.
The job holder must be proactive, and also have the ability to react to customer demands
He/she must be organised and able to manage his/her own time effectively.
Must be able to communicate with people at all levels
The jobholder must present a professional image at all times
Good Level of Standard English and Maths
Good Level of Standard English and Maths
NVQ, Customer service level 1, 2,
BICSc but not essential as full training will be given to the successful candidate
In the Cleaning business industry In Retail
In the Cleaning business industry and in Retail but training to gain this can be given
What’s important to us is the right person with the right attitude.
We want someone who is personally responsible; completes work in a timely, consistent manner; works hours necessary to suit the needs of the business ; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible.
We want all our team members to respond effectively to customer questions; resolve customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers and commits to exceeding customer expectations through excellent service
Works harmoniously with others to get a job done; responds positively to instructions and procedures; and is able to work well with staff, co-workers, peers and managers.
We require a forward thinking individual to have enthusiasm, show initiative when needed, have exceptional communication skills, and to be professional at all times.
Personal motivation – Commits self to work hard towards goals, shows enthusiasm and career commitment.
Team Commitment – Positive participation towards team ethos and team objectives. Publicly supports management decisions and agreed actions.
Flexibility – Successfully adapts to changing demands and conditions.
Interpersonal sensitivity – Interacts with others in a sensitive and effective way. Respects and works well with others.
Operating with integrity – Acts with professionalism and integrity at all times when dealing with others, demonstrating a fully responsive and co-operative manner in order to deliver the highest level of internal and external service
Communication skills – speaks clearly, fluently and in a compelling manner to both individuals and groups.
This is a full time role working a minimum of 30 hours a week, the successful applicant must be flexible in regards to shifts they can work.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f

Diversity & Inclusion

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.