BrightOrder Inc.
This is a remote position.
Are you looking for a company you can grow in? Do you enjoy forming relationships with customers and coworkers alike? Is customer service one of your passions? Then we’d love to speak to you!
Main Responsibilities
Provides an above-average customer experience when troubleshooting software issues
Maintain a positive and empathetic attitude with customers at all times
Ensure accurate entry of information into the ticketing system
Collaborate with team to ensure department metrics are achieved
Address customer issues without delay and never leave things unresolved
Use creative problem solving to suggest unique solutions
Continually increase knowledge about products and services to grow within your role
BrightOrder believes that by embracing differences, we become a better company; that’s why we are proud to be an Equal Opportunity Employer and hire only based on qualifications, merit, and business needs. If you require accommodation or assistance due to a disability, please contact [email protected]
Requirements
You have some customer service experience
Problem-solving is one of your strengths
You’re able to thrive under pressure and in stressful environments
Positive and friendly are words you use to describe yourself
You’re ambitious and want to grow within a company
Learning new technology doesn’t scare you
You can communicate in English effectively
You have a flexible schedule and are available to work some weekends and evenings
PERSONALITY TRAITS
Goal-oriented, self-motivated individual who is confident, competitive, tenacious, and proactive
Performance-driven with a focus on continuous improvement and learning
Ambitious professional with exceptional customer service and excellent problem-solving skills
Articulate, clear, and highly effective communication skills
Works collaboratively in a team environment but also function as a demonstrated self-starter with minimal supervision
Go-getter personality with a positive outlook
How Will You Succeed
By establishing and nurturing relationships with clients and assessing needs and operating as an accessible, knowledgeable resource
By your strong problem solving, exceptional customer service, communication, persuasiveness, and negotiation skills
By exercising independent judgment and discretion in dealing with confidential operational matters.
By utilizing your excellent organizational skills and ability to work under pressure to meet strict timelines consistently and re-prioritize to meet conflicting priorities and respond to issues as they arise.
By providing an exceptional experience to external clients and internal team members
By using your Intellectual agility and curiosity. Willingness to continually learn about the product and customer and use the knowledge adeptly in demonstrating and articulating BrightOrder’s value proposition.
YOU’RE THE HIGH-ACHIEVER WE’RE LOOKING FOR IF
You are unusually driven and challenge-oriented.
You have high standards for your work. Excellence matters to you.
You have a growth mindset and strive to be better everyday.
You have grit and thrive under pressure.
And you looooove to hustle!
Benefits
Salary: $40K per year
Benefits: Health Insurance, including dental and vision plan
Opportunity for growth in a startup based on innovation and technology
To apply for this job please visit brightorder.zohorecruit.com.