LIONSTEP
On behalf of radicant, we are searching for their next Customer Support Specialist.
Job Summary
Do you love putting smiles on faces and make customers happy? Are you a good listener and problem solver while staying calm and friendly? Then radicant needs you to make a difference!
As a recruiting partner, we are looking for you as Customer Support Specialist (a) to strengthen the team in Zurich. As part of the Customer Support Team you will deliver the best-in-class customer experience. If you put customers first, understand them and are proud to make things as easy and simple as possible for them, if you are curious, love to ask questions and be driven to always search for better, then you are the right person for this role. Look forward to a fast-growing and international team, 25 days of paid leave and an office located in the heart of Zurich.
Sounds good? Then book your initial call with us now!
What You Will Be Doing
Respond to customer queries in a timely and accurate way
Analyze and report product malfunctions and update the internal database with information about technical issues
Monitor customer complaints on social media and in the community and reach out to provide assistance
Partner with internal specialists and departments to ensure incoming support tickets are analyzed and solved in quick turnaround time and in the most positive way possible
Inform customers about new features and functionalities
Gather customer feedback and share with the Product and Marketing teams
Support the team to drive automation wherever possible and streamline processes to be more efficient
What You Bring To The Job
Several years of experience as a Customer Service Specialist within the banking or financial industry
Excellent communication skills with empathy for customers
Ability to multitask and quickly solve problems
Patient when handling tough cases
Resilient, analytical, flexible, reliable
En: C1 – Advanced
Ge: C1 – Advanced
Nice-to-Haves
Team
Team Language: En
Benefits
Competitive compensation
Participation in equity incentive schemes
Fast-growing team of highly qualified people
Flexible working hours
Employee events
Great transport connection
To apply for this job please visit jobs.lionstep.com.