Customer Experience Manager – London

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are currently looking for a Customer Experience Manager who will lead the Customer Experience Team and Front of House operation at our wonderful Ambassadors Theatre. The Ambassadors is a beautifully intimate playhouse which is currently closed for refurbishment, and set to reopen in early December with an exciting and diverse schedule of programming. Turning over shows on average every 3 months, we welcome a fantastic variety of productions from comedy to world premieres of plays staring A-list casts.

Within the Customer Experience Manager role you’ll focus on premium customer service, controlling costs, and maximising our food and beverage revenue. You will be responsible for leading a team of Customer Experience Supervisors and inspiring the Customer Experience Team to achieve our business targets. The Customer Experience Manager plays a pivotal role in ensuring the smooth running of our daily operations whilst delivering a first-class customer experience. Super exciting and challenging time to join us post our recent renovation and support with our re-launch!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture.