General Manager

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We Play By The Following Rules

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow.

What You’ll Do

Talent

Support and empower team to make decisions, creating a highly engaged and high performing team
Develop a high-performing leadership team that is accountable for creating a best-in-class employee experience
Develop internal talent; building a bench for future store needs
Unlock full potential of employees by providing consistent feedback
Own self-development and provide continuous feedback to Regional Director

Cultural Ambassador

Role model Indigo’s High Performance Characteristics
Represent Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy
Promote a Story Telling culture fulfilling our goal to enrich the lives of our customers.
Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
Inspire a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives
Encourage entrepreneurship that is consistent with brand standards
Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Is an agent of change within their store
Respond to customer feedback in a timely manner ensuring that the customer remains a top priority

Goals and Objectives

Gain alignment with Regional Director on store specific goals and objectives for fiscal year
Responsible for the financial success of the store, ensure it is well-run, well-merchandised and well-staffed
Ensure teams drive best-in-class employee engagement and net promoter scores
Consistently meet and exceed sales plans
Maximize sales and profitability by soliciting, identifying and delivering on opportunities for growth
Effectively manage budgets and cost centres, driving positive Store Profitability
Hold team accountable for operational excellence
Inspire a visual experience that consistently aligns with the Indigo brand standards
Ensure leadership and store staff schedules are fully optimized to drive sales and productivity
Actively engage in community-based marketing and events to grow sales and strengthen community ties

Who You Are

Qualifications

5+ years of management or leadership experience with demonstrable skills and success in leading and developing others
5+ years of experience in specialty retail and/or multi-unit retail business environments
Experience leading leaders
Proven track record of achieving sales and performance targets
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Passionate
Enthusiastic
Curious
Humble
Giving
Driven

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

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