SIRVA Canada LP is a leader in Canada’s household goods moving industry through its national network of Allied Van Lines and North American Van Lines agents. Since 1930 we’ve been helping individuals and families successfully relocate to new beginnings.

We are seeking an individual who is passionate about customer service, providing assistance to customers contacting us to report cargo claims, taking an active role in creating and delivering positive solutions, and working in a close-knit team focused on supporting the moving process from start to finish.

You are enthusiastic and able to quickly build a good rapport with customers and establish effective working relationships with experts in our system of professional moving companies and vendor community. Ideally, you are fluently bilingual in French and English.

Responsibilities
Evaluate new cargo claims submissions, ensuring all facts, documentation and conversations are gathered and recorded in claims management system
Engage with customers and consult with moving companies (agents) in driving toward timely and accurate responses and proper next steps
Investigate and analyze relevant details surrounding root causes of claims or service issues
Research household goods products, their value, and replacement or repair options
Monitor outcomes to ensure quality assurance and that excellent customer service is achieved
Adjudicate settlements in an equitable manner against policies, procedures and agreements
Develop and maintain effective working relationships with agents and vendors
Assist in the improvement and administration of claims and customer service management policies, procedures, and systems

Qualifications
College diploma or combination of completed high school education and tangible post-academic work experience
Minimum 3 years’ experience within a customer service environment with preference for a background in claims adjusting
Moving industry experience is an asset
Excellent verbal and written skills with an aptitude for clear, courteous and concise communication, preferably in both English and French languages
Strong organizational skills; high attention to detail while able to prioritize a heavy workload in a fast-paced environment
Demonstrated superior negotiating skills based on a high degree of common sense and fairness
Proficient in MS Outlook and Word, and functional knowledge of Excel

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