Call Center Claims Coordinator

KIK Custom Products
KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin.
Job ID 2022-8449
# of Openings 3
Job Location US-GA-Lawrenceville
Posted Date 2022-04-07
Division KIK Household
Overview
We are KIK!
We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand, and South Africa. We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals, and Prestone® and Holts® automotive performance chemicals. We are also the #1 producer in North America for store-brand (“private label”) bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products.
Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
Essential Job Functions
Data entry – entering numerous consumer claims into a dedicated CRS system
Written communication – composing letters to consumers & customers communicating updates
Maintain claims liability database
Quarterly archival of documents
Data Verification
Obtaining and sending SDS, and technical data sheet requests
Drafting of and requesting FedEx return labels
Sending care packages and secondary label requests
Writing/Sending supporting documentation obtainment package
Writing of resolution letters for branded household division
Curating secondary information
Managing large amounts of inbound and outbound calls in a timely manner
Identify consumers’ needs, clarify information, research issues, and provide solutions and/or alternatives.
Management of consumer questions/comments through social media

The above statement describes the general nature and level off work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Qualifications
Minimum high school diploma: College degree preferred
Minimum 2 years’ experience in a high-volume consumer engagement, deadline driven environment
Minimum 2 years’ experience in consumer claims/ conflict resolution handling an asset
Experience in a service role directly with the end user/consumer
Bilingual French/English preferred, but not required
Ability to meet tight deadlines and accuracy standards
Attention to detail with strong analytical and problem-solving skills
Strong oral and written communication skills
A reliable and adaptable team payer that is service oriented
Ability to be flexible and change with environment and demands
Ability to communicate negative news and handle conflict
Proficient with all Microsoft Office products and intermediate level Excel
Ability to learn new systems and work under immediate supervision
Follow pre-established guidelines to perform core functions of the job
Proven ability to naturally diffuse situations and tactfully deals with irate consumers
A positive and optimistic personality is key
Excellent phone etiquette is required
Must be well organized, detail oriented and possess effective time management skills
A self-starter able to demonstrate strong and independent work initiative
Able to cope under pressure, prioritize, handle multiple tasks, and meet tight deadlines

A Career with KIK Offers:
KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK’s retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
Thank you for your interest and consideration of a position with KIK Consumer Products.
www.KIKCORP.com
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