IT Support Technician

While this role may be posted in a particular city and/or state most of our roles are open to hiring throughout the USA/nationwide for all positions.

About DroneDeploy

We’re the leading drone software provider making commercial drone data accessible to anyone, anywhere. Trusted by users across various industries, we’re transforming how businesses collect, manage, and analyze worksite data. Our user-friendly platform makes it possible for companies of any size to improve their workflows through scalable image processing, data storage, and real-time sharable drone maps and 3D models.

We are committed to a remote-first global work environment that empowers people to innovate, grow professionally, and make meaningful impacts. We’re recognized as the # 1 Best Place to Work in the SF Bay Area and made the Top 200 list of America’s Best Startups. Our employees are creative, driven, and committed to providing our customers with the best drone software in the industry. Our office locations include San Francisco, California, Sydney, Australia, and Auckland, New Zealand.

Role Overview

We’re looking for a talented IT Support Technician to join our team. We’re small, dynamic, fast-moving and developing on the cutting edge of drone technology and image processing. In this role, you will manage our current systems and assets, recommend and implement improvements, and provide training to users as needed. Our ideal candidate is an excellent communicator, has knowledge of core IT technologies, and the technical skills to keep us efficient. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Responsibilities
Train employees on software, troubleshoot, and provide technical support as needed
Automate repetitive tasks
Maintain and execute standard procedures for common tasks that are not automatable
Track and maintain hardware (including laptops and drones) and software license inventory

Requirements
Excellent customer service skills
Reliable at following written procedures
Expertise in core IT support technologies, including managing OSX/Windows laptops, video conferencing, WiFi, etc.
2+ years experience in Information Technology using technologies such as collaboration tools (e.g. Slack, Zoom, Google Workspace), device management tools (e.g. Kandji, Jamf, SMMC, Kace, etc.), and task management software (e.g. Jira, Asana, Zendesk, etc)
Demonstrated ability to write simple code scripts to automate tasks
Able to work between Monday – Friday, 9 am – 3 pm PST
Able to work 100% remote
Must be able to travel domestically for team and company events

Employee Offerings & Benefits include:

(may vary by location)

Innovative company culture

Drone pilot certification

Flexible work schedules

Flexible work location

Family paid leave

Paid healthcare for employees

Professional development & career advancements

Wellbeing activities (live & on-demand)

Flexible paid time off

Employee referral bonus

Commuter savings

DroneDeploy is an equal opportunity employer.

All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.

Please refer to our Recruitment Privacy Notice for information about privacy during the recruiting process.