Momenta Group Global
What’s the role?
Our client Deloitte, a “Big Four” Professional Services firm, is looking for a Team Leaders to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales.
You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead a team and to support them in delivering accurate and timely guidance.
Tell Me More
Rate: £220-240pd
Start Date: ASAP
End Date: 6 months with opportunity to extend.
Location: Remote
Your day-to-day activities will include:
- Support team to achieve productivity/quality targets
- Learn and understand the process in depth
- Resolve any underlying or ongoing issues with individual team members or the group as a whole
- Make appropriate risk-based escalations and performance development plans for individual team members
- Work collaboratively with operational and support functions conducting impact assessments and training needs identification
- Deliver training through one-to-one and group sessions
- Embed QC feedback through one-to-one and group coaching
- Manage operational risk by ensuring governance and control processes are followed by your team
- Where applicable, attend client facing meetings and discuss technical aspects of your team reviews (on a case-by-case basis) e.g. Case Clinic
What Knowledge, Skills & Experience We Need
- RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent)
- Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred
- Proficient at MI tracking, reporting case status to management and progressing against deadlines
- Effective at issue resolution, appropriate risk-based escalations, and performance development/ coaching of teams
- Excellent facilitation, presentation, and delivery skills with knowledge of financial service products and providers
- Able to adapt to change, often at pace, and bring others with them
- Stakeholder management and the ability to manage relationships and work at all levels
- Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)
- Ability to be flexible and reliable when working under pressure
- Attention to detail
- Sound decision making and organisational skills
- Ability to work remotely/ independently & as part of a rapidly growing technical team
- Demonstrate an ability to work with honesty, integrity, and trustworthiness
- Maintain high standards of professionalism and competence
Next steps
To express your interest in this opportunity, don’t delay; please click apply now.
To apply for this job please visit associate.momentapeople.com.