Technical Team Leader

What is the Role?

Our client Deloitte, a “Big Four” Professional Services firm, is looking for a Technical Team Leader to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales.

You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead a technical team and to support them in delivering accurate and timely guidance.

Tell Me More

Start date: ASAP

Location: Working from home

Rate: £400 per day

Duration: 6 months with likely extension

Your day-to-day activities will include:

• Learn and understand the process in depth
• Support team to achieve productivity/quality targets
• Managing the teams workflow
• Triage Case Clinic referrals
• Triage referrals to the Technical Team
• MI production/tracking
• Resolve any underlying or ongoing issues with individual team members or the group as a whole
• Make appropriate risk-based escalations and performance development plans for individual team members
• Work collaboratively with operational and support functions conducting impact assessments and training needs identification
• Deliver training through one-to-one and group sessions
• Manage operational risk by ensuring governance and control processes are followed by your team
• Where applicable, attend client facing meetings and discuss technical aspects of your team reviews (on a case-by-case basis) e.g. Case Clinic

What Knowledge, Skills & Experience We Need

• RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent)
• Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred
• Proficient at MI tracking, reporting case status to management and progressing against deadlines
• Effective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teams
• Excellent facilitation, presentation and delivery skills with knowledge of financial service products and providers
• Able to adapt to change, often at pace, and bring others with them
• Stakeholder management and the ability to manage relationships and work at all levels
• Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)
• Ability to be flexible and reliable when working under pressure
• Attention to detail
• Sound decision making and organisational skills
• Ability to work remotely/ independently & as part of a rapidly growing Technical team
• Demonstrate an ability to work with honesty, integrity and trustworthiness
• Maintain high standards of professionalism and competence

Next steps

To express your interest in this opportunity, don’t delay; please click apply now.