API Support Specialist

Who are we?

Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 135 million orders completed, operating globally.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with

Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local takeaway too!

Our People

Located in our hubs across Europe, North America, South America, Australia and the Middle East we are growing rapidly. We are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.

Reason for the role

We have expanded significantly in the last couple of months, not only in terms of customer base, but surely also in terms of (integrating) partners. Our integrations are strategically important for driving businesses and long term growth.

APIs are at the centre of Deliverect’s products and services today. For us, the satisfaction of our clients and partners is everything. We want their queries to be handled in the most efficient way. External partners and third-party developers all around the world rely on those APIs, performing a lot of calls a day against our public API.

As we scale, we are looking for an API Support Specialist to join our team, to help our partners as they build business-critical applications on our API.

You will represent Deliverect as you manage and resolve technical inquiries from API developers globally that are requesting help using our services. You’ll also work directly with our engineers to ensure that customer issues are resolved as expediently as possible. You will communicate with those reporting on issues or requests, together with internal teams. You will conduct technical investigations to troubleshoot, in collaboration with our internal and external technical development team.

Thanks to user feedback analysis, you will be driving the strategy around the development and enhancement of our API ecosystem and our support materials (developer help center, documentation and guides).

Tasks and responsibilities

Learn, maintain, adjust, rethink the Deliverect integration components
Write code samples, tutorials and technical articles for the developer community
Proactively handle issues with integrations, contacting and communicating with our partners from SMB to Enterprise companies around the world every day
Run projects that improve support-related processes and our customer’s developer support experience
Manage, support and improve the certification process for partners
Be the go-to person for our API partners

Job Requirements

Understanding of APIs
Experience of supporting customers
Able to explain technical implementation to developers
Able to read a JSON file
Proactive attitude
Able to work independently and within a team
Curious to learn new technologies
Experience in an SAAS environment is beneficial but not essential
Experience within technical support or technical customer care is relevant but not essential

What we offer

Fast-growing SaaS scale-up recently awarded Unicorn status
Plenty of scope to develop and take ownership
Competitive salary
Range of benefits
We want to support everyone. We offer flexibility around working hours, locations and office days
Diverse international team; regular company and team events
Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress
Constantly innovating product with weekly releases, constant new features and incremental optimisations
An early position in a scaling international scale-up with strong growth plans
Be a part of solving some of the biggest challenges facing the global food tech market

Want to join our rocket ship? Apply now.

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating everyone fairly and equally. If you need any support during our recruitment process, please get in touch [email protected].