Webhelp
At Webhelp, we make every one matter. For you. For our brands. And for the hundreds of thousands of customers we look after.
Webhelp is a big, well established company made up of inspiring individuals buzzing to create excellent customer experiences for some of the world’s most exciting brands. If you’re up for it, you’ll join a high-performing team that you can be proud of and create meaningful moments, moments that matter to customers and clients.
Our Spain sites are located in Barcelona, Valencia and Málaga. For our current career opportunities please visit : www.webhelp.com
We are currently looking for a Quality Analyst & Trainer to join us in Malaga.
Responsibilities:
This position provides a consistent and standard framework in creating and implementing readiness plans to support achievement of Key Performance Indicators. This includes supporting the introduction and implementation of new motions/new sales roles and/or sellers, (new) products and services sales, defining trainings and certification plans in line with global directions, mapping the service sales cycle and execution process and ensuring the field service delivery teams have the resources, tools and skills for service execution.
In addition, this person is responsible for facilitating continuous improvement initiatives across the organization by streamlining communication and business process to achieve overall service excellence.
– Conduct sales and services readiness trainings, 1:1 coaching sessions and webinars to promote field awareness on selling techniques, sales and execution processes and standards.
– Contribute to the development of the process to track adoption of standards and processes that were delivered as part of the readiness initiative.
– Work with different stakeholders to complete readiness deliverables and ensure that readiness activities are aligned with product/service roadmaps as well as sales targets.
– Ensure supported teams meet and exceed KPIs, secure scorecard attainment.
– Analyze and assess supported team members through call and work shadowing and email monitoring to design individual learning & development and readiness plans, monitor execution and development process and re-adjust plans if needed.
– Work as part of a Global Readiness Team – execute on global readiness plan, share best practices from field sales teams, continuously improve solution area/sales motion/selling techniques syllabus in partnership with global team.
Maintain field and/or solution area training log, register outcome.
We offer:
- Full time (39 hours/week) and a long-term contract.
- Schedule: Monday to Friday from 09:00 – 18:00
- Salary: 26.000 euros gross/year + up to 3.000 euros gross/year in bonus and health insurance after trial period.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
- Start date: October, 2022
Skills Needed:
– Bachelor’s Degree required.
– Passion for cloud technologies and changing the world.
– Microsoft Fundamentals Certification on Modern Workplace (MS900) and on Azure (AZ900) is required.
– Minimum 20 delivered trainings with proven impact record, minimum light trainer certification required.
– Subject Matter Expertise in (modern) selling techniques is required.
– Strong sales and technical aptitude with ability to absorb technical sales information and apply to business solutions – Level 200 – 250 expertise required across the solution area workloads.
– Experience with sales is required (minimum 5 years of experience in a sales role, including minimum 2 years in an IT sales position including detailed solution selling).
– Able to set priorities, influence others, and manage customer expectations.
– Demonstrated success in customer relationship management.
– Self-starter with a demonstrated ability to achieve results as part of an effective team, and abilities in negotiating with and influencing customers and stakeholders at all levels.
– Experience using standard MS Office tools (e.g., Outlook, PowerPoint, Word, Visio etc.)
– Experience using CRM solution is an advantage
– Excellent time management, organization and planning skills are essential
– Project management skills are preferred.
Language skills:
– English: Fluent (verbal and written)
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation. ***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
To apply for this job please visit webhelp.acquitysoftware.com.