Support Team Leader

What exactly are the tasks waiting for you?

• You will become the leader of one of the Customer Support team for which you will be fully responsible.
• You will take care of providing world-class customer support and experience to our users.
• It is essential for us to “take care of people”, so you will focus on our clients, thanks to whom we exist, and our co-workers, whom we respect and grow with.
• You will help plan and implement the Customer Support development strategy, thanks to which our clients will feel the full value that Tidio can give them.
• You will take care of the implementation, quality, and efficiency of processes.
• You will recruit, onboard, and develop talented employees.
• You will ensure effective communication within the team and an understanding of the company’s business goals.

You are the perfect fit, if :

• You have a proven track record in managing effective teams and have worked in the Customer Service/Support area for at least a year.
• You correctly recognize team needs; you know how to connect business challenges and the needs of the people you manage.
• You have at least 1 year of experience in project management or leading projects (working with multiple people, teams and departments). Your advantage will be knowledge of Agile, Scrum, or Kanban methodologies.
• You have a passion for what you do – that’s why you are highly committed, continually developing in your field, and always looking for innovative paths of action.
• You’re driven by results and the outcomes of your actions. You can select the indicators that will help you assess if you’re doing a great job.
• You take ownership of the areas you are responsible for; you are a “mini CEO,” and you know how to inspire others to act.
• You are an Excel/or Spreadsheets enthusiast while preparing reports.
• You speak English at a level corresponding to min. C1 (you write and speak English fluently).

We would like to offer you:

• A real impact on the way our company grows ?.
• Salary range: 2550 euro – 3000 euro monthly (B2B contract) or an equivalent within the contract of employment.
• Extensive opportunities to grow your skill set, not only by working in a rapidly growing startup, but also through attending training, courses, or conferences.
• Work in an excellent environment together with a team that continually shares knowledge and is not afraid of testing new solutions.
• Flexible working time – an optimum work-life balance is important!
• Possibility to work 100% remotely or book a coworking space in your city.
• 26 days off guaranteed in a year plus your local national holidays.
• Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor your equipment to your needs.
• Mental wellbeing program – individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular integration events (company-wide once a year) and team events (every quarter).
• Discounts on Apple products.
• Budget for individual English language classes.
• Our famous onboarding bagels on your first day!

What happens when you send your CV?

• Introductory Zoom call with a recruiter to talk about the position,
• Interview with a recruiter and hiring manager to dive deeper into your experience and motivation,
• A recruitment assignment,
• Final interview with the manager to discuss the task and ask additional questions,
• Offer and fireworks!

The time between the stages is max. 7 days, but we’re doing our best to act as fast as we can. Don’t hesitate and apply right away!