Nestlé
Position Snapshot
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time
French Speaker
#NBSLisbonisHiring
Position Summary
For our NBS Lisbon Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible to analyze and solve claims and deductions raised by different stakeholders.
A day in the life of…
- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
What will make you successful
- Degree in Business, Finance, Economics or similar preferred but not essential;
- Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
- Intermediate English level and Advanced French level;
- Good computer skills, including Microsoft Office applications – Strong Excel knowledge;
- Good problem solving and analytical skills;
- Positive Thinking, willingness to learn and Team Player attitude required;
- Good Organization and Prioritization skills to be able to cope with a fast pace environment;
- Strong work ethic and Respectfulness required
To apply for this job please visit jobdetails.nestle.com.