Arctic Wolf
About The Role
Arctic Wolf Networks, Inc. (AWN) is looking for a Network and Technical Operations Specialist in our Global Technical Operations (GTO) organization. This is not your typical Support role. A Network and Technical Operations Specialist is very technical and works directly with R&D to support the software and infrastructure needed to deliver and maintain a quality and secure service for our clients. You will work closely with our developers, security services engineers, product managers, architects and customer success managers to ensure our product meets the needs of our clients. Our offering includes software and hardware and you will work with both to solve complex, impacting issues with urgency, and triage issues to hand off to subject matter experts.
Responsibilities Include
Run daily reports and triage for specific ticket types in a subject matter area
Own and action the incoming requests running through our operation procedure documentation
Document improvements or gaps
Speak with our Security Services, R&D or GTO teams to solve technical issues
Work with R&D on critical or time sensitive issues
Please note that this role will require some light travel as well as occasional on call duties when needed.
About You
You are a talented Support Specialist with some terrific qualities, including:
Independent, accountable, and enjoys technical challenges
Background or experience in Networking and security
Attention to detail and effective time management
Excellent written and oral communication skills
Excited by opportunities to learn new technologies and work without a script
Experience with Ubuntu, Zendesk, Jira, MS Excel is a plus
Basic scripting skills, experience with Python a bonus
Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.
Interview Process
The Interview Process Is Approximately As Follows
Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.
Face-to-face interviews: Several team members learn more about you and provide more information about your potential role and team. Be prepared to collaborate on a technical problem and talk more about past projects and your career goals. Approximately 1 hour with a possible follow-up.
Security Requirements
Conducts duties and responsibilities in accordance with AW’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AW business information assets.
Must pass a criminal background check and an employment verification as a condition of employment.
To apply for this job please visit boards.greenhouse.io.