DLL
Our Organization
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.
We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.
At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.
DLL Canada invites you to share in our success by joining our Collections Team. We are hiring an experienced Late-Stage Collector for a 12-month contract opportunity.
Day to day
The Late-Stage Collector is responsible to collect on past due accounts and to ensure that the Team’s monthly targets and objectives are achieved. This role is responsible for the negotiation of repayment terms for those accounts, which fall delinquent or encounter difficulties in their contractual requirements. This position provides daily contact with our client base. This contact is established through outgoing and incoming telephone calls and correspondence. General inquires also represent a large portion for this position.
Accountable for collection of designated delinquent accounts by conducting the following job tasks via telephone and written correspondence:
Contact delinquent customers and apply standard collection techniques
Meet standard measurements set for collection activity
Maintain accurate and up to date paper and electronic customers files
Interact with Dealers to resolve collection issues
Use existing technology to identify delinquent customer accounts
Provide buyout, payout and trade-up quotes to customers/vendors
Make decisions within established guidelines and policies
Reconcile accounts either independently or at request of customers; refers to legal department when appropriate.
Responsible For The Timely Remittance Of Payments Via Paperwork
Send letters, replacement invoices and necessary correspondence
Provide Lease Administration Department with correct paperwork (i.e. Papp info, adjustment forms, Terminations, etc.)
Coordination of transferring files to or from the Legal Compliance Department:
Prepare paperwork for equipment returns and refer to Asset Management
Compile an Account Summary and recommendation for the Legal Compliance Department
Support Collection Management team with cross functional team training
“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”
Essentials
Essentials
3 to 5 years of direct collections experience
Experience in the leasing industry preferred
Proficient in MS – Word & Excel and Outlook
Ability to deliver exceptional customer service
Effective interpersonal and communication skills
Excellent planning and organizational skills
Excellent problem-solving skills
Strong attention to detail
Solid team player
Ability to work in a very fast-paced environment
Ability to work from home remotely/independently and in a virtual team environment
This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.
Settling in
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.
DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers, and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group.
To learn more about DLL, visit www.dllgroup.com.
DLL in a nutshell
Our Four Wellbeing Categories Are As Follows
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Connection – Build meaningful connections with other members
Health – Manage mental, emotional, and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Good to know
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with DLL values and all applicable legislation.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.
To apply for this job please visit www.workingatdllgroup.com.