Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location : Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in North America.

About The Opportunity

As a member of the Advanced Support team, you will serve as the POD’s final escalation point for issues that have no defined solution and are able to plan a solution and execute without explicit directions. Advanced Support analysts work in a team environment to provide technical and functional expertise to resolve the most complex and highly escalated Support cases while providing mentoring and coaching across multiple front-line Support Teams.

What you’ll get to do

Use information from frontline support to diagnose issues and offer troubleshooting tips, and tools to fix various problems
Consult customers and peers on various options to address business requirements by:
Leveraging best practices
Considering downstream effects of configuration choices
Applying deep understanding of data flow in Dayforce and 3rd party applications
Considering product performance and resources to optimize solution
Understand overall system architecture to troubleshoot problems and investigate escalated or complex issues
Uses best judgement to take ownership of issues that require advanced troubleshooting and technical skills when applicable
Identify incidents that may have widespread or system wide customer impact
Contribute to the internal and external support knowledgebase articles
Help with defect validation ensuring accuracy and a high quality of defect documentation
Identify training opportunities along with knowledge gaps and periodically host calls with Support Pods to target the upskilling opportunities identified
Respond to emails and chat requests for Advanced Support
Provide mentoring, guidance, and record all Advanced Support interactions into ticketing system
Provide feedback, advice, and encouragement to team members
Stay current on latest Dayforce functionality and configuration best practices
Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer’s Dayforce instance
Understand, troubleshoot, and modify XML and XSLT code
Works tickets as required

What’s In It For You

Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value

Advanced knowledge in specialized areas of Dayforce/HCM software.
Self-directed and independent worker with limited need for day-to-day supervision
Excellent problem solving and analytical skills
Project Management
Create and follow a project plan using effort estimation, outline action items, measure progress, and follow the plan through to completion
Provide customers with significant and timely updates
Strong time management, interpersonal, communication, and organizational skills
Maintain client confidence by demonstrating advanced troubleshooting skills in product area of focus
Friendly and approachable

What Would Make You Really Stand Out

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
Strong proficiency with SQL and an understanding of relational database systems, including the ability to effectively use SQL Profiler
Technical knowledge of XML and XSLT
2+ years of experience in troubleshooting software applications
2+ years of experience with Dayforce in one or more of the following Dayforce Modules, WFM, HR, Payroll, Benefits, Talent Management

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Apply Now