sennder
The Global Ops Enablement team looks after (i) outsourced operations with our BPO partners and (ii) tools and integrations that enable our outsourced and internal ops teams to do their jobs most effectively.
We value humility and we’re as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation, and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.
IN THIS ROLE YOU WILL…
Problem Solving & Process Optimization
- Act as the first point of contact for our outsourcing and tooling program to address all backlogs and project updates.
- Surface opportunities, using data, to drive operational excellence, develop, and execute performance improvement strategies designed to achieve targeted service levels.
- Design, document and implement new processes as well as monitor process efficiency and adherence to processes to ensure we deliver the best-in-class service to our stakeholders, internal & external.
- Work cross-functionally (Operations, BPO, Carrier, and Tech) and across many sennder programs to implement efficient & scalable solutions.
- Ensure visibility, training, and adoption of new processes and tools to all stakeholders.
- Communicate and persuade with your data insights in an easily digestible format (documents, reports, presentations).
- Demonstrate problem-solving skills as we’re faced with new and exciting challenges every single day. Identify and implement short-term solutions in a timely manner, while helping define the long-term solution.
Analytics & Reporting
- Partner with the data & analytics team to develop ops enablement reports & dashboards, communicating to stakeholders in each market to effectively manage their performance.
- Closely track and review performance metrics with program owners.
- Proactively deep-dive into data and identify root causes and propose solutions.
- Understand metric correlations and share strategic recommendations for improvement opportunities and ways to optimize our approach based on data and insights.
PREFERABLY YOU HAVE…
- Undergraduate and/or graduate in Business, Mathematics, Engineering, Logistics, Economics, or another related field.
- 2-3 years of experience in a quantitative/ analytical role, preferably within tech, management consulting, investment banking, or corporate strategy.
- Data prowess – passion for leveraging data to influence decisions.
- Proficient in Excel. Experience with data visualization tools (e.g. Looker, Tableau, PowerBI) and SQL would be a big plus.
- Ability to manage highly diverse stakeholder groups.
- Strong organization & project management skills. Able to structure a project from idea to design.
- Self-starter, comfortable in a fast-paced, constantly changing business environment. Able to manage multiple deadlines simultaneously.
- Fluency in English, written and spoken.
About Sennder…
sennder is moving trucks with the power of data to unlock endless and sustainable capacity at unparalleled quality. Through our proprietary transportation operating system, built by our in-house tech teams, we not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways – making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.
We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Get to know us, our culture, green business, funding history, and more on our blog here.
What You Can Expect…
At sennder, we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.
- A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
- Continuous feedback and bi-annual review process for personal development, professional growth, and career opportunities. We also use “Objectives and Key Results” for company goals.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
- When in office: unlimited snacks, drinks, and fruits
To apply for this job please visit www.sennder.com.